FINANCIAL SERVICES SPECIALIST

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of FINANCIAL SERVICES SPECIALIST - Group KYC WPB

Principal responsibilities

• Providing services for customer due diligence, including customer document review and verification, and data Analysis.
• Through Internal/External Communications to collect data and identify risk level.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• 为客户提供尽职调查服务，包括资料审查，数据分析等
• 日常工作包括通过电话联系客户或相关部门获取资料信息，进行客户筛选及风险评估
• 建立与保持良好的客户关系并改善客户服务质素
• 按规定时间完成分配的任务，紧跟公司程序监控工作流程

Requirements

• College degree or above
• Ability to speak and understand Cantonese/English fluently, and have good conversational / telephone skills;
• Ability to operate system and know about MS Office,e.g. Excel
• Experience in customer request/queries is preferred.
• Be able to adapt to the rotating shift working environment, and working location in Foshan and Guangzhou.
• 大专或以上学历
• 良好的英语及粤语读写说能力，以及良好的电话沟通能力
• 良好的系统操作能力，懂得使用微软办公软件
• 有客服/销售相关工作经验者优先考虑
• 接受工作地点调配，包括东风西汇丰大厦/佛山千灯湖/太古汇。

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.