Client Implementation Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Implementation Specialist.

Principal responsibilities

• Execute and lead onboarding projects within SLA and provide a positive and professional onboarding experience for all customers, take complete ownership and facilitate the end-to-end customer journey with effective & tailor-made solutions and drive for efficient digital channel onboarding objectives e.g. 1st. dollar-in payment etc.
• Manage the resolution of client issues via e-mail, telephone or in-person in a timely and accurate manner, ensure you are providing best-in-class onboarding experience to the client and effectively managing any risks and issues may occur.
• Coordination with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business, to establish and maintain excellent working relationships, and effectively resolve client requests/issue/escalations.
• Support team managers and drive any projects to enhance customer experience and process effectiveness, Ability to identify opportunities to streamline processes, eliminate redundancy,
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.

Requirements

• Bachelor’s degree in business, related field or equivalent work experience with excellent problem-solving, time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.
• Knowledge of industry standards related to all Cash Management products and services.  Min 2-3 years of corporate cash management and corporate clients fronting experience and proven ability to deliver creative and flexible customer solutions.
• Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations, Strong Customer Orientation and passionate about delivering superior customer service.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.
• Excellent range of English, Cantonese and Mandarin communication skills, including written, verbal, and the ability to deliver compelling presentations required.
• Strong analytical, project management, problem-solving and technical skills, not limit to Microsoft Word, Outlook, and Excel.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.