CLM Case Manager (Korean market)

Open positions:1

Global Career Band: 6IC

Why join us?

KYC Operations provides end-to-end Know Your Customer (KYC) services for Commercial Banking, Retail Banking and Wealth Management, and Global Banking and Markets.  The role encompasses a number of tasks involving KYC analysis across multiple business lines and ensuring AML Regulations, policies/procedures are maintained and adhered to.

The Opportunity:

• The role holder will be directly responsible for the following:
• Ensure the cases are audited in accordance with Independent Quality Function procedures and respective line of business procedures
• Be informed of all procedural changes and implement the required changes in the quality control process
• Identify, log, and discuss findings with Quality Function management, Production teams as applicable
• Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyse trends and submit reports to Quality Function Management
• Provide logical justification for the decisions taken when completing the  profile
• Identify Exceptions & Approvals required as per LOBP and ensure they are in place prior to profile being approved
• Apply compliance and maintain HSBC internal control standards

What you’ll do:

• This role requires an experienced Analyst, is a strong self-starter with good time-management skills and enjoys the challenge of delivering change within tight deadlines. 
• Structured and organized individual with an understanding of End-to-End Onboarding process
• Ability to thrive within a constantly evolving Department
• Will be expected to work with a wide group of stakeholders who's in Korean also
• Develop and maintain excellent professional relationship with all stakeholders
• Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner
• Ensure zero operational / reputational loss

What you will need to succeed in the role:

• Bachelor's degree and above, graduate in finance, accounting or related majors with minimum 3+ years of relevant Banking experience.
• Strong command of spoken and written English and Korean (TOPIK 3 or above).
• Good commercial and financial management ability with a proven track record and experience in a shared service model.
• Good understanding of the full investment banking value chain and the context within which Wholesale and other functional departments operate.
• Good overall knowledge of the client interface / onboarding on boarding and associated processes within an investment bank.
• Good interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organization.

Knowledge and skills

• Familiar with AML/KYC regulatory requirements
• Thorough understanding of legal structures of various client types including financial institutions, corporate organisations, funds, SPVs etc.
• Excellent planning and organizing skills
• Proficiency in using MS Office software is essential, particularly MS excel, PowerPoint and Word
• Good abilities in use of internet search engines

Experience

• Solid and proven relevant work experience (supporting Relationship Managers, Sales or working in an operational middle office or client facing support function and focus on fund managers, hedge funds and complex products), within the banking / financial services industry.*
• Strong business knowledge and a working knowledge of onboarding and the products that are utilised but with the ability to gather SME’s when required to fill the skill gaps; Strong knowledge of the regulatory requirements
• Commercially aware – understands the drivers behind the on-boarding requirement and the value to the bank of what is being requested and uses this knowledge to proactively manage the  prioritisation, enabling function to align and deliver their activities 
• Excellent client service skills (must have minimum of 2 years of service in a client facing role)

Essential qualities and behaviours

• Results focused individuals – driving the customer outcomes based on knowledge of the client outcomes and with expertise of the onboarding process 
• Strong organisation skills, able to manage a large number of activities at any one time; able to internalise  activity in order to manage the complexity   
• Exceptionally effective communicators able to build strong relationships with RM, RM Associates and the Client and provide transparency of activity e2e
• Gravitas and experience to drive the required outcomes in any given situation, engaging with Sales, RM, Client and internally to achieve completion and monetise the onboarding pipeline
• Taking ownership for the customer outcome – task focused but able to hold onto the required outcomes through the management of the individual tasks
• Ability to build and maintain relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users
• Ability to work well under pressure with high degree of accuracy

Core Capabilities:

• Prospecting/Research - understand industry in the context of the clients business
• Client Engagement – build sustainable client relationships and act as the key point of contact for onboarding - ability to manage difficult conversations and resolve queries
• Case Management /Stakeholder Management – manage the end-to-end onboarding process within given SLA’s -managing both client and internal stakeholder’s expectations
• Risk Management – understand HSBC risk appetite
• Compliance – have a solid understanding of CDD & quality requirements

Link to FAQs:

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=b56197688334b6d06ed11a547daad371&spa=1

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)