BFCR Manager, Insurance(QC)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of BFCR Manager, Insurance.

Principal responsibilities

• Support the implementation of the Operational Risk Management Framework
• Support Financial Crime Risk Management activities, including KYC, CDD/EDD, AML, Sanctions and Tax.
• Identify regulatory and internal policy changes to enable ongoing risk identification and control monitoring
• Conduct quality check upon due diligence reviews (CDD/EDD) at new client onboarding and periodic reviews in line with HSBC Global Standards and applicable laws, as well as local policies, processes, and procedures
• Collect, maintain, and analyze information and data to support ongoing risk control and monitoring, ensuring appropriate documentation in internal systems
• Identify and escalate critical or exceptional issues to management
• Provide accurate and timely project updates and management information (MI) to management and key stakeholders
• Collaborate with stakeholders and maintain strong working relationships to ensure deliverables are achieved smoothly and within agreed timelines
• Communicate effectively and lead discussions on complex queries with CDD/EDD Analyst, QA, Compliance, etc
• Identify opportunities to improve operational efficiency and drive continuous process improvement with a positive business impact.

Requirements

• Minimum 5 years’ experience in banking or insurance with relevant AML/KYC exposure (e.g., CDD, EDD, screening), including at least 3 years’ experience in quality review on client profiling (CDD/EDD) across customer types such as Individuals, Entities, Trusts, and Personal Investment Vehicles (PIC/PIV). Experience in Insurance Industry is an advantage
• Sound knowledge and practical experience of KYC/AML regulations. AML/CFT certifications are an advantage
• Strong Source of Wealth (SoW) validation experience for High-Net-Worth (HNW) customers and insurance product knowledge are preferred
• Ability to implement Operational Risk Management Framework, Group risk management policies and procedures
• Proficient in professional business communication
• Ability to learn quickly and adapt to new jurisdictions, policies, procedures, and guidance, with the confidence to communicate these effectively
• Ability to influence stakeholders, assess stakeholder needs to balance the controls and customer experience, and demonstrate resilience under pressure while delivering best-in-class solutions
• Ability to deliver at pace with a strong focus on results, while managing multiple priorities.
• Ability to manage crisis situations and make appropriate, timely decisions
• Ability to work effectively under pressure with a high degree of accuracy

What additional skills will be good to have?

• Deliver project tasks within agreed budgets and timelines, ensuring a consistently high standard of output
• Strong critical thinking and logics, with a customer-centric approach
• Strong data analytics skill
• Additional language capability aligned to key markets is an advantage
• Ability to build effective relationships and work collaboratively within WPB and across other lines of business
• Ability to work independently with minimal supervision
• Proficient in Microsoft Word, Excel, and PowerPoint

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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