Premier Host, Hanover Street, Edinburgh

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Premier Host.

Premier Hosts are the face of HSBC Premier and will play a key role in helping us becoming THE bank for mass affluent customers. They’ll deliver great customer service at our Key Service Moments and elevate CARE (Connected, Accountable, Responsive, Empathetic) in our branches for Premier customers. They’ll offer a warm, inviting, and seamless experience for every Premier customer, by greeting them promptly, offering assistance with their needs, and ensuring they are connected to the right branch services or Relationship Manager. By creating a positive first impression and being customer obsessed they’ll drive customer satisfaction, advocacy and loyalty

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Deliver a Premier level service to our Premier customers by welcoming them and understanding the reason for their visit
• Own the Premier customer journey and handover to the appropriate Relationship Manager where required, whilst maintaining effective communication channels with the customers
• Own and take pride in the operation and appearance of the Premier Centre
• Enhance customer relationships by identifying opportunities to promote appropriate additional products and services either by telephone or face to face.
• Coordinate HSBC Local Premier events and activities to enhance customer engagement and satisfaction

To be successful in this role you should meet the following requirements:

• Previous customer facing experience within banking is essential
• The ability to identify opportunities to suggest additional products and services
• Excellent communication and interpersonal skills both written and verbal across all stakeholder levels
• Strong organisational and multitasking abilities. Experience of event management would be beneficial
• Analytical and problem-solving skills with high attention to detail and accuracy.
• High level of integrity and ethical standards whilst demonstrating adaptability and flexibility within a fast-paced environment.

This is a full time, branch-based role in Hanover Street, Edinburgh

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500