Head of Market Management, Europe

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Head of Market Management, Europe.

The Head of Market Management will be accountable for driving CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience. 

In this role, you will:

• Own the development and execution of country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies. Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.
• Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience. Align with other regions to deliver consistent experience to key clients i.e. Priority and Diamond Clients.

• Take ownership of issues - such as process/operating model, client complaints and internal readiness/training within the region. Coverage across the full Client Connectivity proposition – documentation, client onboarding and connectivity channels.

• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.
• Enable high performance by cascading global strategy and connecting to individual goals and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

To be successful in this role you should meet the following requirements:

• Substantial, proven, progressive Global Payments and Cash Management experience or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills.
• Excellent knowledge and direct experience of Product Management disciplines, and experience taking new capabilities to market end-to-end.
• Ability to lead people and connect at all organizational levels.
• Detailed-oriented.
• Change agent with a good track record of implementing an organizational, procedural, technology and people transformation programs.

• Proven expertise in digital channel strategy

This is a Hybrid role based in Edinburgh with a requirement to travel

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500