Enablement Manager, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Enablement Manager, Client Implementation.

In this role, will have the opportunity to own simple projects from initiation to delivery. You will work closely with teams across the business while engaging with clients globally.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

development opportunities, and our fantastic benefits packages.

In this role you will:

• Provide support on maintenances required for existing to bank client base, utilising your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
• Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
• Own client communication throughout the project lifecycle and beyond on simple ETB projects. Assist in client communication throughout the project lifecycle and beyond on complex ETB projects.
• Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Complete necessary internal forms related to fulfilment processes, including billing documents, accurately and promptly.

To be successful in this role you should meet the following requirements:

• French language proficiency at an advanced level is required, including strong verbal and written communication skills

• Proven client-facing experience, with the ability to build strong, professional relationships
• Ability to own end to end project management on simple ETB projects.
• Ability to manage competing deadlines effectively in real-time.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes.
• Strong organisational skills to manage multiple tasks and deadlines.

Opening up a world of opportunity.