Client Service Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Client Service Manager.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Field and resolve basic and complex service inquiries, ensuring timely response and proactive communications until the client’s expectations are met
• Be accountable for client escalations, as well as global service escalations, inquiries and/or projects
• Coordinate remediation of issues and the communication to clients/internal stakeholders
• Monitor client case type/activity to identify potential issues and opportunities for improvement
• Proactively identify risks and issues as part of complex query oversight
• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects
• Develop and maintain internal and external contact list
• Train our clients on our Global Digital Platforms

To be successful in this role you should meet the following requirements:

• Excellent customer service skills
• Previous experience working within a fast-paced service-oriented environment with continually changing priorities
• Have an analytical mindset and a desire to solve problems for others
• Effective communication and interpersonal skills with experience in interacting cross functional lines and building relationships with internal and external stakeholders with empathy

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.