Client Change Management, Team Lead

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Client Change Management, Team Lead.

The role of a Team Lead in Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

In this role, you will:

• Drive key performance metrics across the Client Connectivity team and demonstrate improvement in revenue realisation, digitisation and client satisfaction.
• Lead pre-mandate and RFI/RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using GDOCs to ensure accurate and timely delivery, minimising friction.
• Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Drive accountability within the team to ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.

To be successful in this role you should meet the following requirements:

• Extensive experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
• Demonstrated leadership and team management skills.

This is a hybrid role based in Edinburgh

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500