Analyst, eClient Services

Some careers open more doors than others. 

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

HSBC Market & Securities Services (MSS) provides comprehensive global, regional and domestic fund services including fund administration, global custody and sub-custody settlement and services. Securities Lending Operations is a dynamic department that works with partners across the HSBC Global Banking and Markets business to deliver Securities Lending solutions to clients.

The position of eCS within HSBC is to ensure both our internal and external clients have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.

In this role you will:

- Ensure our clients have a seamless enablement experience on HSBC’s proprietary and non-proprietary systems.
- Monitor and resolve daily client issues related to various Distribution Platforms services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), Evolve CRM Platform, Customer Performance MI (revenue allocation), Symphony (Client Communication System) and Transactional FX.
- Responsible for the client’s technology connectivity and their relationship with our Digital offerings.
- Understanding of the front-to-back systems flow and infrastructure of HSBC.
- Understanding of trading and electronic risk management capabilities of HSBC and External Markets.
- Working in a very high-paced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise.
- eCS is a single Global team operating a 24 * 5.5 support model – an ability to work with and support colleagues in all locations is essential to being effective in this role.

To be successful you should meet the following requirements: 

- Knowledge of Investment Banking Products (FX / Fixed Income and Equities), Trading platforms across business and companie and Messaging systems.
- Ability to learn various tools and able to understand the workflow between systems.
- Ability to simplify complex tasks in easy formats and communicate in a simple manner.
- Demonstrate product testing skills and come up with logical analysis and conclusions.
- (Desirable but not necessary) Experience in a scripting language would be an added advantage to assist in automatic parts of the process. (Alteryx, Tableau, VBA, SQL, Python, Java, C++, R, NLP).

This role is based in Edinburgh.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 850