Account Management Team Lead

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Markets & Securities Services provides industry-leading services to corporate and institutional clients worldwide, and is a significant part of the HBSC Global Banking & Markets division.

Account Management sits within the SSV platform, and this role has been created to further support the consistent application and on-going delivery of the “Next Generation” of account management to SSVs’ strategically important client base, across SSV products.

We are currently seeking a high calibre individual to join the team in the role of Account Management Team Lead, Securities Services

Working alongside Client Service Managers and the Client Executives, a primary purpose of the role will be to ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long-term value from their service providers.

The Team Lead Account Management role will be responsible for the creation and on-going leadership of a best-in-class account management team that successfully manages and oversees the client experience from implementation through to future growth.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Create and lead a team that is capable and focussed on delivering, consistently an industry-recognised, best in class account management proposition whilst working in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base with limited/zero attrition

• Manage relationships with Executive-level client contacts and other stakeholders and work closely with marketing, sales, product and banking teams to ensure market messaging is understood, and that client feedback and strategic priorities are embedded in the coverage model.

• Be accountable for the overall client experience, retention, and satisfaction for assigned client base and ensuring engagement with assigned client base at C-suite and board level on needs and capabilities specific to client strategy, new regulation, product development and other solutions to establish an early adopter advantage.
• Support the client executive team with the creation and delivery of the strategic level client plan and ensures adherence to the SSv client governance and oversight model for assigned client base, including client due diligence, service reviews, change, etc.
• Oversee execution of service delivery to clients, in collaboration with MSS Operations, including service improvement and remediation plans, as applicable, as well as Product delivery and Change management.

To be successful in this role you should meet the following requirements:

• Proven background in Securities Services, client management, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage executive-level meetings, influence strategic priorities and to successfully effect change
• Demonstratable knowledge and experience of client management and/or other senior leadership experience including forging and maintaining C-suite relationships, with some exposure to change and transformation projects
• Track record of owning, maintaining and growing a client sector/team across securities services products with a detailed understanding of core commercial and contractual drivers and business performance with proven capacity to effectively and proactively operate across a complex organisation collaboratively
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management, in addition to a sound understanding of controls, risk management (product and market) and mitigation techniques

This role is based in Edinburgh

Opening up a world of opportunity

 
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500