Trade Services Analyst, Global Trade Solutions (UAE National)

Trade Services Analyst, Global Trade Solutions (UAE National) 

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HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

HSBC Global Trade Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions for CIB clients. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

We are currently seeking an ambitious person to be part of HSBC within the “Document Management Team” in Global Trade Solutions (GTS) who will be responsible for assisting customers with their GTS needs, accepting customers’ physical trade documents, releasing approved and completed trade instruments at the DMT , in line with meeting and exceeding SLA and ensuring a welcoming and efficient document management environment

In this role, you will:

• Maintain & improve productivity by ensuring the GTS DMT functions are processed/scanned/ dispatched efficiently and in line with/exceeding SLAs and maintaining good communication with all the stakeholders. (e.g. GSC, Courier, RM, BDMs, CSM) and all other internal customers.
• Support daily DMT operations, including maintaining a clean and organized workspace.
• Ensure all bank’s belonging e.g, Stamps, letterheads, customers documents are placed in secure chubs all the time.
• Ensure all operations under his/her responsibility are in accordance with Trade policies and procedures, FIM, UCP600, Audit, Internal FIM guidelines, Compliance and Money Laundering, and all other related guidelines.
• Adhere to all banking policies, procedures, and regulatory requirements to ensure the security of customer information and transactions. Report any suspicious activity or potential security risks to the supervisor.
• Work with other GTS functions/teams to maintain/improve GTS DMT operations and service standards.
• Contribute to the efficiency of the Operations of DMT services by managing the documents, attending the meetings in timely manners, completing all their trainings and reporting to DMT well before the DMT working hours, ensuring System functions) are fully ready to serve the customer right at the DMT working hours timings.
• Represent the team in customer-facing interactions at the GTS branch counters, including handling customer documentation, providing servicing support, and resolving customer queries.
• Act as a key point of contact at the GTS branch counters, ensuring adherence to operational standards and delivering a high level of customer service.
• Self-motivate to enroll for the training for the career development as per career aspiration plan. Seeking effective on-going coaching, counselling and feedback on performance including half-year and year-end appraisals.
• Assist the Manager to keep overheads within the plan and effectively manage all supplies of the DMT and identify cost saving opportunities.
• Cover other DMT colleagues in other DMT location during their absence/where required.
• Escalate any issues which are beyond the control and address for resolutions.

To be successful in the role, you should meet the following requirements:

• Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
• Good command of spoken and written English.
• Self-motivated with initiatives to take on new and additional responsibilities
• Possess general knowledge of all Trade products
• Previous experience in customer service or a banking environment is preferred but not required.
• High level of accuracy and attention to detail in handling customer documentation at the branch counter and record-keeping.
• Ability to identify and resolve customer issues effectively
• Graduation degree is a must – to secure a Work Permit
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.