Senior Relationship Manager, Global Network Banking - UAE National Role

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are seeking an experienced dynamic Senior Corporate Relationship Manager to manage and grow our portfolio of clients within the Global Networking Banking (GNB) team. These are clients with unique banking requirements. As a trusted advisor, you will deliver tailored banking solutions, drive revenue growth, collaborate with other business areas and engage with clients to strengthen long-term client relationships.  

In this role, you will:

•    Manage a portfolio of Corporate clients which are Headquartered outside of UAE with presence in UAE to provide solutions that meet the clients banking and treasury objectives.
•    Grow sustainable revenues from the existing customer portfolio with responsibility for cross selling and product penetration. 
•    Pro-actively acquiring new clients that fit into the GNB framework. 
•    Ensure proactive relationship building/customer contact plans and pipeline management for both existing and new customers.
•    Assess opportunities within the marketplace and develop growth strategies which match our GNB offerings against market specific needs and work with relationship counterparts globally to provide market leading banking solutions.
•    Devise client plans and strategies to identify sales opportunities, as well as increasing revenue for existing ones to achieve asset growth, sales or revenue targets 
•    Serve as an advisor to clients with regional HQs in the UAE by leveraging on our regional network. 
•    Monitor the client portfolio regularly and generate quality assets using appropriate risk management tools, priced appropriately for risk and within customers and HSBC's risk appetite.
•    Establish an effective working relationship with Risk to validate the accuracy of the customer risk profile and ensure sustainable asset growth.
•    Maintain a proactive calling programme to service clients, ensuring senior management and key stakeholders for our top tier clients are contacted regularly.
•    Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
•    Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
•    Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
•    Keep abreast of developments, products and offerings from HSBC, competitors and market changes
•    Ensure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client 
•    Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice. 
•    Communicate and adhere to HSBC policy and procedures to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.

To be successful in the role, you should meet the following requirements:

•    Proven track record of growing and managing a portfolio within Corporate Banking.
•    Experience in business development, deal origination, identifying opportunities, and successfully on-boarding of new clients.
•    Good client network and track record in leading complex Global Payments Solutions, Credit & Lending, Global Trade Solutions opportunities for large corporate customers. 
•    Regional experience will be an added advantage. 
•    Strong financial and analytical skills with good problem analysis (identifying problems, recognising important information, establishing connections and providing solutions) 
•    Ability to interact with customers at all levels.
•    Good interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
•    A collaborative team player, who can work on a self-directed basis, and balance multiple diverse priorities and stakeholders.
•    Strong independent contributor, who is comfortable working on multiple assignments, where the teams will often be distributed across the globe and culturally diverse.
•    Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations
•    A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)
•    Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued

You’ll achieve more at HSBC.      

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.