Premier Services Officer (UAE National)

Premier Services Officer (UAE National) – 38725

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

This junior role sits within the Premier Support Centre, supporting our Virtual Premier Direct team. You’ll help deliver a consistently high standard of service to Premier customers by owning day-to-day requests end-to-end, keeping customers updated, and ensuring cases are progressed and closed within agreed SLAs. You’ll work closely with internal teams and escalate items outside your authority, while following HSBC controls and compliance requirements (including CAMP/AML, sanctions, and Central Bank regulations) with strong attention to detail and accuracy.

Duties & Responsibilities

• Manage Premier customer requests and queries promptly and efficiently, ensuring clear customer communication and adherence to agreed SLAs.
• Update CMS and SFE immediately on receipt of requests and ensure all CMS-related SLAs are met.
• Support CDD/RFI activities by contacting customers, following up outstanding information, supporting cheque return notifications, and notifying VPRM on pending Direct Debit approvals and RFIs.
• Liaise with internal departments to progress requests, remove blockers, and drive closure.
• Process maintenance and vouchers accurately, ensuring they’re properly approved/authorised and completed efficiently.
• Complete daily controls (including Premier Chubb controls) in line with department operations and audit guidelines.
• Maintain high standards of documentation quality—ensuring documents collected are complete and without error.
• Operate within HSBC policies and procedures (FIM/BIM and local manuals), including adherence to financial and non-financial reimbursement limits.
• Support a strong risk and compliance culture: follow CAMP/AML and sanctions guidance, respond to relevant alerts (e.g., CAMP, SCDM, WOLF) with quality and timeliness, and escalate suspicious activity/sanctions concerns via the appropriate channels.
• Maintain HSBC internal control standards and support timely closure of audit points and regulator issues.
• Complete mandatory compliance and information risk training on time and follow ISR requirements.
• Contribute to a positive team environment: share best practice, support colleagues, and participate in continuous learning (including at least two RLD training catalogue courses).

Experience & Qualifications

• Bachelor’s degree (required) – to secure a UAE Visa and Work Permit.
• Experience in customer service, operations, or banking support is an advantage.
• Strong attention to detail, ability to follow procedures, and confidence working with multiple systems and deadlines.
• Clear communication skills and a collaborative approach with internal stakeholders

For further details and application information please visit our careers site, searching under reference number 38725.

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