Premier Acquisition Support Manager

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HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• The Premier proposition is a strategic priority for HSBC and the role of Premier Acquisition Support Manager is a key supporting role in the achievement of the proposition objectives. 
• This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Acquisition Manager’s (PAM’s) client facing time. The role provides dedicated support to a team of Premier Acquisition Managers (PAM) in the overall achievement of their RIF KPIs covering activity management, client satisfaction, sales quality, acquisition 
• In order to deliver client centric service, this role is identified as a point of contact for clients and in the absence of the PAM, this role will be the first point of contact for the client. In addition, the Premier Acquisition Support Manager may provide credit/lending support to the PAM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role.  
• In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. 

To be successful in the role, you should meet the following requirements:

• Strong interpersonal and empathy skills with strong decision making and ability to deliver
• Minimum of two years working in financial services industry
• Previous experience in Retail/Premier sales preferred
• Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
• Understanding of relationship management systems (CRM and RM Platform etc.)
• Solid knowledge of appropriate branch operational procedures
• Knowledge of relevant regulatory governance in market
• Knowledge of the Bank’s lending systems such as CARM, CLM & Security Processing, when applicable to the markets
• Team player with collaborative skills
• Knowledge of local and Group compliance regulations
• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

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We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.