Manager - Customer Due Diligence

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If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Manager – Customer Due Diligence ensures that requirements are delivered according to agreed priorities and in line with regulatory obligations, HSBC Group standards and internal policies. Also supports decision-making on Customer Due Diligence solutions and escalates issues, risks and dependencies when required. The role leads the implementation, governance, reporting and continuous improvement of Customer Due Diligence across Wealth and Personal Banking in the United Arab Emirates. Its purpose is to ensure that customer risks are properly understood and managed while HSBC meets its financial crime, regulatory and internal control obligations.

Role Responsibilities

1. Oversee the Customer Due Diligence/ Customer Tax Reporting programmes
   Manage delivery of Customer Due Diligence and Customer Tax Reporting activities across UAE Wealth and Personal Banking, aligned with agreed priorities.
2. Drive risk mitigation and control effectiveness
   Implement robust CDD controls, monitor financial-crime risks and ensure significant or emerging operational risks are escalated appropriately.
3. Manage quality assurance and remediation
   Oversee CDD quality control, quality assurance, audit and second-line reviews, ensuring identified issues and remediation actions are completed on time.
4. Provide governance, reporting and stakeholder updates
   Produce regular and ad-hoc reports, maintain accurate risk metrics and provide clear updates to senior management, risk committees and programme stakeholders.
5. Ensure regulatory and policy compliance
   Confirm that CDD processes comply with Group standards, local regulatory requirements, internal policies and audit or regulatory recommendations.
6. Lead collaboration and continuous improvement
   Work with Compliance, Operations, Relationship Managers, Change Delivery and other business teams to implement best practice, improve processes and support training and communication activities.

Role Requirements

1. Financial-crime and Customer Due Diligence expertise
   Strong understanding of financial crime, Customer Due Diligence, AML/KYC activities, sanctions, counter-terrorist financing and proliferation-financing risks.
2. Banking and regulatory knowledge
   Knowledge of retail banking and financial services products, together with an understanding of the UAE regulatory environment and applicable Group requirements.
3. Leadership and change-management experience
   Experience creating or leading teams, managing reorganisations and implementing change in a financial-services or comparable environment.
4. Programme and project-management capability
   Proven ability to manage multiple projects, prioritise competing demands, plan effectively and deliver outcomes to deadlines.
5. Strong influencing and communication skills
   Ability to communicate and negotiate effectively at all organisational levels, build cross-functional relationships, explain risk-management requirements and influence stakeholders towards practical solutions.
6.  3 year graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE.

You’ll achieve more at HSBC.                                             

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.