International Desk Manager

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HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..

We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will:

• Work alongside Head of International to generate NTB opportunities through corridor collaboration and own the annual plan of inbound and outbound targets.
• Actively work with stakeholders, partners, lead generators, participate in events hosted by Business council, community and grow HSBC multi market share of NTB customers  
• Act as a SME for the market and support with fulfilment of new business opportunities and cross sell, prospect and acquire NTB, grow and deepen long-term relationships with customers, stakeholders by delivering outstanding service while managing queries, complaints, and transactional support, through seamless coordination with Operations Teams and other channels as appropriate.
• Ensure Turnaround Times (TAT) for international customers as per SLA are adhered to, by following up with internal teams and escalating, wherever required.
• Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Grow and deepen long-term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
• Actively participate in community events where attendance of international, multi-country prospect customers is expected and engage with such customers.  
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent

To be successful in the role, you should meet the following requirements:

• Minimum 5 years’ experience of sales and service of retail products in customer facing roles.
• Strong understanding of UAE market, opportunities, and competition.
• Bilingual language capability preferred
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is able to work with a group of people with diverse backgrounds.
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.