Client Lifecycle Management Advisor, Global Private Banking

Client Lifecycle Management Advisor, Global Private Banking – Job ID: 29002

Some careers have more impact than others

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centers, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

This is a senior role under the Global Private Banking (GPB) team based in DIFC, wherein the role holder is  responsible to support and advice Front Office with all Client Lifecycle Management (CLM) tasks for all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions).

In this role, you will be responsible for the following:

•    Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:
o    Direct client engagement
o    Customer Onboarding 
o    CDD modification management 
o    Monitor PEDR overdues within threshold 
o    Monitor Quality metrics within thresholds
o    Adherence to CDD guidelines and risk appetite
o    Assess whether such clients match the risk appetite of the Group and the Bank  
o    Preserve the reputation of the HSBC Group and 
o    protect the Bank from a possible financial crime exposure

•    Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner. 
•    Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
•    Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
•    Work collaboratively across the organization – ensuring first-class relationships with COO, the Front Office, HOST, FCC, Legal and the local leadership team
•    Foster strong relationships with all areas of the business in particular with the Front Office
•    Develop a network of contacts throughout the private bank to ensure advice and guidance is accurate
•    Challenge own knowledge to develop continuous learning on and off the job
•    Operate with flexibility and adaptation according to workload variations
•    Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures (CDD, AML and Sanctions) that apply to the conduct of the business in which the jobholder is involved.
•    Take personal accountability for keeping their risk knowledge up to date and completes mandatory learning promptly
•    Resolve all identified issues promptly and escalate as appropriate to ensure timely awareness of any material concerns
•    Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses.
•    Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators 

To be successful in the role, you should meet the following requirements:

•    Proven working knowledge of AML, regulatory compliance and controls within the Private Banking or financial services industry
•    Knowledge of MENA markets specifically from a KYC/KYT perspective
•    Experienced in roles involving client facing activities 
•    Experienced in due diligence activities (screening and research) 
•    AML certifications (i.e. ACAMS or similar) are highly desirable
•    Ability to work professionally with all levels of staff and management
•    Skilled IT user with a capacity to adapt to new or complex tools including MS Office (Excel, Word, Access, Outlook, etc.)
•    Fluent in English and Arabic both written and spoken 
•    International profile with practice in another countries and multi-cultural experience is a plus
•    Excellent communication skills
•    Can-do and problem-solving attitude
•    At ease under pressure and demonstrating good resilience
•    Strong teamwork initiative
•    A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

You’ll achieve more at HSBC.
www.hsbc.com/careers                    

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.