Area Director

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking a professional individual to join this team in the role of: Area Director – Isle of Man

This role is responsible leading, developing and managing a team of regulated and non-regulated relationship managers to ensure achievement of the business objectives as well as managing a portfolio of customers to advise them on their holistic financial planning needs acting as a trusted adviser to our new and existing customers supporting them through key life events such as investing for your future, saving for a new home, planning for retirement or protecting their family for every eventuality.

In this role, you will:

• Be responsible for leading, coaching, motivating and developing the Isle of Mean Premier Team to provide for the needs of domestic (islands) customers relating to their banking, lending and investment and Insurance needs.
• Lead RMs in line with the processes and activities in the IWPB Operating Model and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers
• Monitor and act on sales activity management information and other internal information tools, using them to coach your team and achieve the business goals and hold regular team and one-to-one meetings with team members to share priorities, establish focus, coach and address risks and issues
• Drive a high-performance culture through robust objective setting, performance reviews and action to address poor performance
• Evaluate performance against Key Performance Indicators and make discretionary incentive recommendations in line with the Group incentive plans

To be successful in this role you should meet the following requirements:

• Knowledge and a solid understanding of retail banking and wealth management products with exposure to providing advice is paramount

• Proven experience of leading the delivery of excellent customer service and proactively looking for innovative ways to improve the service delivered to customers 
• Candidates will be at least Level 4 qualified with a desire to obtain level 6
• Strong coaching skills with experience of leading by example and creating an environment that supports and inspires people to develop and deliver
• Excellent written and spoken communication skills with the ability to influence others

The location for this role is, Isle of Man

You’ll achieve more when you join HSBC.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500.