Premier Relationship Manager (Qatari National)

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HSBC International Wealth and Premier Banking aim to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. 

We are currently seeking an ambitious Qatari National. This role provides superior professional service to Premier customers through active portfolio management, grow the Premier customer base & deliver the global Premier service standards as per targets set.

In this role, you will:

• Acquire new-to-bank Premier customers: Prospect through networking, referrals and market visibility; conduct external customer visits and convert leads within agreed SLAs.
• Grow portfolio value through proactive relationship management: Maintain regular, planned customer contact; deepen relationships and build long-term retention through strong engagement and advice-led conversations.
• Deliver wealth and lending solutions to meet customer needs (and AOP targets): Identify opportunities and provide appropriate investment/insurance/wealth solutions (directly or via referrals), and support lending needs within delegated authority and policy.
• Ensure consistently excellent Premier service and complaint resolution: Own walk-in and portfolio service needs; handle issues quickly and tactfully, log and resolve complaints within SLA, and ensure root causes are addressed/escalated.
• Maintain accurate customer records and drive effective use of service channels: Keep contact history and opportunity data up to date; guide customers to efficient channels (e.g., Premier Support Centre, internet/phone) while protecting experience quality.
• Operate with strong risk, compliance and control discipline: Complete KYC/CDD with no overdue profiles; comply with FIM, local regulatory requirements, sanctions/AML standards; respond to screening, alerts within SLA; protect information security (clear desk, secure handling, mandatory training).

To be successful in the role, you should meet the following requirements:

• Graduate degree with prior sales and service experience in the financial services industry.
• Demonstrated experience building relationships with high net worth / affluent customers.
• Experience delivering sales/service via non-branch channels (phone, email, face-to-face meetings).
• Good understanding of financial markets and wealth products, including investments and insurance.
• Proven track record of developing and executing a sales strategy and achieving targets.
• Preferred: professional financial qualification (e.g., CISI or equivalent).
• Understanding of HSBC Group and cross-business awareness is an advantage.
• Strong selling and presentation skills regarding Wealth / Insurance & Investment solutions
• Excellent interpersonal skills, including influencing and relationship building over the phone
• Fluency in English

You’ll achieve more at HSBC.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.