Chief Operating Officer,DAK

Chief Operating Officer (COO), Bangladesh

We are currently seeking an ambitious individual to join this team in the role of Chief Operating Officer, Bangladesh (COO)

Principal Accountabilities

• Drive the transformation of HSBC in the Country through effective prioritisation, sequencing and execution of transformation activities 
• Engage with Global Business, Global Functions stakeholders to understand Global and Regional execution strategies and implementation plans and define them for the Country 
• Define Country specific execution strategy and implementation plans, understanding the impact on the customer and business operations in the Country and prioritizing transformation activity in order to mitigate any risks 
• Ensure the effective mobilisation, resourcing, governance and delivery of execution strategy and implementation plans 
• Ensure transformation initiatives are fully embedded, creating sustainable change 
• Proactively drive Group COO strategy and objectives in the Country Identify opportunities to drive cost reduction whilst improving customer experience, resulting in sustainable saves and achievement of cost targets.  
• Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex issues facing the Country. Execute in agreement with Group and Regional stakeholders 
• Apply external market knowledge, benchmarks and internal benchmarks and insights to identify opportunities to improve performance and practices across all functions and businesses in the Country. Execute in agreement with Group and Regional stakeholders 
• Lead and direct specified complex projects in the Country, currently includes: The Global Standards programme; cost reduction initiatives; Business and Function Transformation programmes 
• Drive implementation of applicable Global Standards in Country 
• Provide leadership within the Region and Country. Drive the people agenda, developing/influencing and role modelling the HSBC values
• As an Executive Committee member, play a key role in the local Management team 
• Drive the Culture and Conduct agenda in Country, with the right “tone from the top” 

Experience, Skills and Qualifications

• Demonstrated ability to gain strong knowledge and understanding of the external environment within Country (regulatory, political, competitor and market) 
• Diverse experience and a variety of skills related to managing technology, business and people; 
• Demonstrated knowledge of technology development and infrastructure and how this can be used to meet business needs 
• Demonstrated business knowledge, experience of leading a complex business unit within a global environment and evidence of driving future focused Strategy 
• Practical experience of major business transformation with large scale project management experience 
• Evidence of effective execution of goals and delivery of clear results 
• To have held a senior leadership position, within a global banking environment and ideally to have both front and back office experience 
• Ability to manage and mitigate operational risk effectively, balances the growth agenda with managing risk 
• Experience working across cultures 
• Experience of managing and building a diverse and dispersed team, inspiring and motivating others and communicating with impact 
• Understanding of the HSBC Group and its strategy, structures and processes 
• Knowledge of DBS – functionally, operationally and financially 
• Excellent communication and interpersonal skills 
• Ability to articulate the Group Strategy and how the Technology and Operations strategy feeds into it

You’ll achieve more at HSBC.
 
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