Cheques Processing Manager

Principal Accountabilities

• Manage the Customer touch Points strictly as per SLA with reduced error rates
• Ensure the highest level of support to meet on-going business needs. To ensure Business Continuation during contingency situations
• Setting new standards in customer service and operational efficiency
• To better understand & implement the needs and requirements of the internal customers
• To act as the secondary checkpoint for ensuring local & group AML guidelines.
• Provide daily MI for onward submission to stakeholders and internal customer for business forecast.
• Demonstrates a strong commitment to coaching and developing the team towards continual performance improvement
• Enhance staff retention and implement active Talent Management and ensure continuous development of succession plans.
• Contribute towards staff development, morale and uninterrupted processing.
• Ensure meeting HSBC internal control standards in line with group policy and maintain awareness of operational risk and minimize the likelihood of its occurring.
• Ensure the timely implementation of internal and external audit points together with any issue raised by auditors.
• Contribute to maintaining a high level of efficiency, productivity and accuracy in processing in order to contribute in maximizing the bank’s profit and minimizing the cost.

Experience, Skills and Qualifications

• Bachelor’s degree from a public/private university preferably from Business background
• Strong communication (written and verbal), interpersonal and time management skill; ability to learn quickly and to work within tight time frame
• Good command in MS Office packages, especially in MS Excel
• Basic knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.