Account Services Officer

We are currently seeking an ambitious individual to join this team in the role of Account Services Officer.

Principal Accountabilities

• Ensure the SLA, Quality and service performance are met at given standard and with accordance with timeline agreed timeline with internal and external stakeholders.
• Proactively identify financial crime risks (AML, Sanctions and AB&C) within CIB, utilizing available tools /support functions as appropriate and undertaking all requisite actions to mitigate/eradicate unacceptable risk.
• Own and proactively ensure completion of all Group assigned Mandatory Trainings (including those specified in Compliance Schedules) by self and your team members as required.
• Ensure timely & adequate response to Stakeholders has been rightly managed for WCAS.
• Ensure awareness of Group & Local Regulatory Policy, Internal & External Audit Findings and Guidance from Compliance, regarding own area of operations.
• Contribute to the operational simplification and process initiatives to ensure team’s objectives for achieving year on year efficiency upliftment target are met.

Experience, Skills and Qualifications

• Bachelor’s degree from a public/private university preferably from Business background
• Strong communication (written and verbal), interpersonal and time management skills; ability to learn quickly and to work within tight time frame.
• Basic knowledge of Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.  
• Strong time management and decision-making skills.
• Diverse experience and a variety of skills related to managing technology, business, and people.
• Must be able to prioritize work and take supervised decisions.

Internal candidates having less than 12 months’ service in their current role require line manager’s prior approval to apply.