LAM Head GTS Services

HSBC is the largest global trade solutions organization in the world, offering a comprehensive range of forward-thinking structured and traditional trade solutions. The bank has been recognized by the industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTS (Global Trade Solutions) serves as a core service provider for Corporate and Institutional Banking (CIB) customers.

Key responsibilities include managing trade services transactions processing team, handling transactions processing for customers as per agreed Service Level Agreement, ensuring transactions have been evaluated from various risks perspective and providing technical expertise on trade products both to clients and internal stakeholders.

Impact on the Business/Function

• To enable the growth of our market share and maximize net profitability from business's customer portfolio.
• To deliver superior customer service by driving operational performance.
• Manage operational resources for a large scale operations effectively to meet strategic objectives of the business.
• Support any key organizational strategic initiatives to help in operationalizing the product development and business improvements.
• Manage Business operations which has a significant scale of operational size along with complexity of transactions involved.
• Creating solutions to meet the needs of the customers. To be fully aware of the bottom line to ensure profitability of the business.
• Contribute to the planning, formulation and implementation of strategies to grow and manage the Trade business.

Customers / Stakeholders

• Develop and maintain strong working relationships with internal and external stakeholders.
• Providing support and guidance to the Department/Region on areas of improvement/concern with regard to FCC, Regulatory and Quality Assurance controls.
• Act as a Services champion to ensure that key objectives are prioritized appropriately within CIB (Corporate and Institutional Banking).
• Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance in comparison to HSBC.
• Ensure positive client experiences through support, trade advice and best practices in relation to GTS (Global trade Solutions) transactions.
• Ensure that GTS Services is responsive to the requirements and expectations of the Global Businesses.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Leadership & Teamwork

• Communicate a clear vision for the GTS Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.
• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
• Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience.
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Operational Effectiveness & Control:

• Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.
• Maintain a robust and efficient control environment across GTS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Lead the implementation and oversight of GTS policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Management of Risk

• Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
• This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• Responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• Responsible for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:

• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Control

• Adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Requirements

• Experience in banking operations, trade finance or a related field.
• Strong knowledge of:
  • Core Trade.
  • Trade loans.
  • Processing of Warranties
• Previous experience in people management, team supervision or operational leadership.
• Advanced English and Spanish, both written and spoken.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.