Operations Officer - Global Trade Services

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows, providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join our team in the role of Operations Officer - Global Trade Services.

Principle responsibilities

• Deliver a consistently high-quality customer experience by driving strong day-to-day operational performance across trade processing, including Letters of Credit, Documentary Credit document checking, trade finance loan processing, shipping documentation, bank guarantees, and document management.
• Put customers at the centre of every decision by promoting a genuinely customer-focused culture across the team.
• Use technical expertise to resolve queries and issues across import and export financing promptly and accurately.
• Build effective working relationships with internal and external stakeholders to support smooth processing and timely client outcomes.
• Follow audit, compliance, and risk control requirements rigorously to minimise operational, financial, and reputational risk.
• Contribute to a collaborative, supportive team environment, sharing knowledge and helping colleagues succeed together.
• Identify and action opportunities to reduce costs and improve efficiency, streamlining processes and improving turnaround times.

Requirements:

• Sound knowledge in Import and Export Pre/Post Shipment Financing products.
• Knowledge in Supply Chain Financing and Receivable Financing products.
• Knowledge related to UCP600, ISBP821, URR725, URC522, URDG 758 and other ICC publications related to Trade Governing Rules.
• Ability to digest complex policies and procedures.
• Strong people skills, with clear and confident written and verbal communication.
• Self-driven and proactive, able to stay flexible and deliver high-priority, time-sensitive work with ownership and care.
• Professional Trade qualifications (i.e. CSCF, CDCS) would be an added advantage.

When applying please submit a full resume. 

You will achieve more at HSBC.

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