Operations Officer - Global Trade Services

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join our team in the role of Operations Officer - Global Trade Services

In this role you will:

• Maintain and improve the delivery of “superior” customer service by actively driving operational performance, ensuring accurate and timely processing Import and Export Pre/Post Shipment Finance transactions, Supply Chain Finance products.
• Ensure that the customer is at the heart of everything we do both personally and as an organization by embracing a customer centric culture.
• Apply technical knowledge and experience towards resolution of issues related to Import and Export Financing.
• Build and maintain good working relationships with stakeholders.
• Follow audit procedures, compliance policies and guidelines in order to avoid all potential risks.
• Support the development of a cohesive team.  Contribute to a positive and open working environment.
• Proactively seek out opportunities to reduce direct costs and improve transaction efficiency.

To be successful in this role you should meet the following requirements:

• Sound knowledge in Import and Export Pre/Post Shipment Financing products.
• Knowledge in Supply Chain Financing and Receivable Financing products.
• Knowledge on UCP600, URC522 and other ICC publications related to Trade Governing Rules.
• Ability to digest complex policies and procedures.
• Strong interpersonal skills with excellent written and verbal communication skills.
• Must be self-motivated, proactive and flexible with an ability to deliver time-critical and high-responsibility asks.
• Professional Trade qualifications (i.e. CSCF, CDCS) would be an added advantage.

Interviews/assessments will be scheduled starting from the day following the closing date, subject to confirmation.  In the event you are shortlisted you will be informed via e-mail on the same.

When applying please submit a full resume. Your local internal application policy should be followed.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.