HR Operations Manager

Some careers have more impact than others.

People, Governance & Communications (PG&C) team leads the implementation of the Group’s people strategy in line with our business objectives. It facilitates talent management, succession planning, and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.

We are currently seeking an experienced professional to join our team in the role of HR Operations Manager.

Responsibilities

• Support the oversight and delivery of HR operations across the employee lifecycle, ensuring processes are delivered accurately, consistently and within agreed service standards
• Coordinate payroll activities, including the preparation and validation of payroll inputs, employee changes, deductions, adjustments and issue resolution
• Manage employee records and data quality, ensuring HR information is complete, accurate, appropriately maintained and handled in line with data protection requirements
• Coordinate transfer and exit processes, ensuring documentation, approvals, system updates and final payments are completed accurately and on time
• Support risk and governance activities, including control checks, audit requests, issue tracking, operational risk management and timely remediation of identified gaps
• Provide operational reporting and insights on payroll, employee movements, service performance, data quality and key HR operations metrics
• Build effective relationships with stakeholders, working collaboratively with HR, Payroll, Finance, Risk, managers and employees to resolve queries and improve employee experience
  

Requirements

• A bachelor’s or master’s degree in human resources, Business Administration, Finance, Management or a related discipline
• Experience in HR operations, preferably covering payroll, employee lifecycle processes, HR administration and employee records management
• Practical payroll experience, with a good understanding of payroll inputs, controls, reconciliations, statutory requirements and issue resolution
• Knowledge of risk, governance and control frameworks, with the ability to identify risks, maintain appropriate documentation and support audit or compliance reviews
• Strong attention to detail and data discipline, with the ability to manage confidential information accurately and consistently
• Good understanding of joiner, mover and leaver processes, including exit administration, final settlements, clearances and system updates
• Strong organisation and prioritisation skills, with the ability to manage multiple deadlines, resolve operational issues and deliver against service expectations
• Clear communication and stakeholder management skills, with a collaborative approach, sound judgement and accountability

When applying please submit a full resume.

You will achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.