Client Screening and Servicing Officer

Some careers have more impact than others.

If you are looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

 • Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 

 • Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

 • Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

We are currently seeking an experienced professional to join our team in the role of Client Screening and Servicing Officer.

In this role, you will:

1. Ensure that Cross Border and Domestic payment processing is done in compliance with HSBC policies and procedures including all applicable local regulatory and international directions / guidelines.

2. Should have a very strong passion towards delivering world class customer experience

3. Inform and influence the decision making of senior leadership by use of management information, business performance information, analytics, forums and stakeholder feedback

4. Seek continuous improvements in efficiency of service provision and cost effectiveness of operations

5. Be responsible for managing the risk and control environment and maintaining and observing all HSBC control standards including implementation of internal and external audit recommendations

6. Support Manager Client Servicing and Screening in implementing the Local and Global strategy on Regulatory Compliance including metrics, control frameworks, skill requirements and operating models

To be successful in this role, you should meet the following requirements:

1. Bachelor’s Degree or MBA from a recognized University or Professional qualification from a recognized institute (CIMA, ICA, ACCA etc)

2. Prior knowledge in Exchange control regulations, payment processing or related area will be an added advantage

3. Excellent communication (both verbal and written) and interpersonal skills

4. Skills on automation, streamlining, data analysing will be an added advantage

5. Strong customer centric approach and solution oriented mindset to deliver exceptional results 

Interviews/assessments will be scheduled starting from the day following the closing date, subject to confirmation.  In the event you are shortlisted you will be informed via e-mail on the same.

When applying please submit a full resume. Your local internal application policy should be followed.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.