Senior Product Manager, North America Commercial Cards

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. 

This role is responsible for Commercial Card Product Management and end-to-end delivery across North America, with accountability for key outcomes spanning the Commercial Cards portfolio and engaged with strategic partnerships. You’ll ensure product priorities are tightly aligned to customer requirements and business objectives, translating management’s intent into deliverable, measurable results.

You’ll provide clear product direction by helping to define, maintain, and prioritize the product roadmap, including scope, sequencing, and dependencies. Working hands-on with cross-functional teams (e.g., servicing, implementation, operations, risk, and commercial stakeholders), you’ll drive delivery at pace—ensuring solutions are implemented effectively and generate quantifiable value.

Work location / hybrid working: This role is based in either New York City, NY, Buffalo, NY or Chicago, Illinois.  Successful candidates should expect to work from office 3 days per week as part of HSBC’s hybrid working approach.

You will be responsible for:

• Deliver the product vision, strategy, and multi-quarter roadmap, ensuring alignment with business objectives and measurable customer outcomes.
• Manage Embedded Finance partnerships (new and existing) product set up to strengthen the bank’s presence within the Procure-to-Pay platforms used by our clients.
• Own end-to-end product governance, including approval processes, product reviews, incident management, and closure of audit actions. 

Qualifications

• Extensive experience in Commercial Card product management, with strong capability translating use cases into product requirements.
• Proven ability to partner with Legal, Compliance, Risk, FCC, Fraud and Finance to ensure product delivery meets control, regulatory, operational requirements, risk appetite and financial mapping, to drive decisions through complex governance and banking policies.
• Demonstrated success operating in a matrix environment, collaborating effectively across global and local teams, and across lines of business and product groups, to deliver end-to-end solutions. 
• Strong technical expertise in Virtual Cards, with a proven ability to guide Implementation and Servicing teams, as well as engage directly with clients, on both new and existing virtual card solutions—including application set-up and optimisation, practical use cases, and the full range of reporting and management information capabilities.
• Experience across other commercial card product sets, including T&E, One Card, expense management systems and rewards card products.
• Extensive client-facing experience partnering with large corporate clients to deliver technical consultative support that accelerates adoption—translating business needs into workflows, reporting design, and measurable operational outcomes.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.