CSEM Analyst

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

HSBC relies on its Financial Support teams to work closely with customers who are in financial difficulties to deliver positive, appropriate and sustainable outcomes.  Financial Support endeavour to deliver a high value, professional and quality service to our customers.  By putting our customers at the heart of everything we do we manage the value of contact by crafting solutions that best meets the needs of our customers and the bank through the development of strong call behaviours in the Financial Support teams.

The GCB7 CSEM Analyst will be responsible for work within the Client Selection Secretariat, to collect and process all required client information that will ensure the efficient decisioning and execution of the decisions around customer exits, ensuring the processing with the CSEM operation of circa. 40,000 customer journeys including onboarding and exits of our highest risk customers per annum - incorporating Compliance and Customer Experience.

The Client Selection Secretariat is responsible for enabling WPB UK to exit relationships the business no longer wants to continue for a variety of reasons, alternatively supporting the onboarding and monitoring of our highest risk customers. The role will be responsible for ensuring appropriate and adequate information is gathered and presented to the UK Reputational Risk and Client Selection Committee (RRCSC) and includes direct interaction with members of the WPB ExCo.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Review and manage complex cases received through the CSEM Case Management process
• Process data and handle complex queries relating to the Decision stage of Client Selection and Exit Management (CSEM)
• Take personal accountability & ownership of complex cases and resolve any ad-hoc queries relating to the case, including challenges & organising Joint Assessment Forums
• Manage and support with RRCSC escalations & actions
• Work with FCC, FC Investigations, Fraud Operations, Cross brand/LoB, Cross Border Secretariats, UK and offshore teams to improve the efficiency of the end-to-end CSEM operation whilst maintaining high quality standards
• Manage and host best practice sessions with offshore team and relevant stakeholders
• Support offshore team in providing quality checks on their work

To be successful in this role you should meet the following requirements:

• High level understanding of all types of financial crime and reputational risk
• Familiarity with Retail banking and financial services products
• The ability to work with various stakeholders to manage all phases of the CSEM process
• Good understanding of client information to ensure sufficient materials are submitted to the Client Selection Committees for decisioning
• Experience of case work
• Strong communication skills
• A keen eye for detail, together with strong administrative and organisational skills
• Always act on and enforce the highest possible standard and principles across HSBC

This role is based in Birmingham, Chester, Leeds or Sheffield.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500