VP, Cust Propositions, Business Banking - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.  

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Customer Proposition Manager

Principal responsibilities

• Lead and support the development of customer propositions tailored for various customer segments
• Develop and execute business strategies supported by robust business cases and resource assessments to deliver multiple objectives, maximise ROI/cost-effectiveness, and achieve rolling operating plan commitments.
• Own performance management planning and reporting, covering annual planning, forecasting, scorecards, KPI/target setting and tracking, and performance reporting
• Analyze business performance and portfolio trends, and stay close to market/competitor developments to provide insightful, data-led recommendations that optimize Business Banking performance.
• Liaise with internal and external stakeholders to launch strategic initiatives, align financial and business goals, improve customer experience and operational efficiency.

Requirements

• University degree in Business Administration, Finance, Data Analytics, Statistics, Marketing or other relevant qualifications
• Proven working experience in the banking industry with focus on commercial banking and good understanding of the customer segment, omni-channel and digital banking, as well as the related banking systems
• Great sense of ownership with customer centricity mindset
• Strong skills in strategic, analytical thinking and problem solving
• Demonstrate sufficient awareness and regard of operational risk, financial crime risk, internal control and compliance policies of the Bank and HSBC Group
• Good application of MS Office, with sound knowledge in MS Excel
• Proficiency in both English and Chinese
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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