Senior Product Manager, Markets & Securities Services

Role Purpose:

Digital Assets & Currencies (DAC) is a core pillar of future growth for CIB and, by extension, Securities Services (SSV). It underpins how we evolve our client proposition, strengthen market position, and operate at scale as financial markets digitise.

This role is responsible for market advocacy, product strategy, and product delivery for Securities Services digital assets capabilities, focusing on tokenised securities and tokenised funds, and digital asset custody.

The Product Manager owns product roadmap progression and outcomes, ensuring delivery aligns to regulatory expectations, internal risk and control standards, and client needs. The role also supports research and development (R&D) type initiatives where solutions are new and require structured discovery, direction and iterative delivery.

Key Accountabilities:

Market advocacy (external representation and ecosystem influence)

•            Sustained engagement with regulators, consortiums, industry groups and strategic providers to maintain HSBC credibility, stay close to market structure developments and influence standards relevant to tokenisation and digital asset custody

•            Represent HSBC appropriately in region with senior counterparts at peer institutions, asset managers and key vendors/partners, ensuring insight is converted into actionable product implications

•            Identify partnership opportunities and ecosystem risks early (regulatory direction, vendor maturity, operational models, market infrastructure evolution) and translate into recommendations for SSV/CIB leadership

Product strategy (vision, roadmap, partnerships, governance)

•            Define and drive (or, where strategy is owned elsewhere, partner with existing Product teams to incorporate) digital assets strategy, priorities and roadmap for tokenised securities/funds and digital asset custody, aligned to SSV/CIB objectives, target clients and market priorities. This includes embedding digital assets capabilities into relevant Securities Services product strategies, ensuring dependencies, operating model impacts and delivery sequencing are understood and reflected in roadmaps.

•            Lead product discovery and early-stage definition activities including business case inputs (scope, objectives, dependencies, costs, assumptions, acceptance criteria, issues and risks), with a particular focus on ambiguous / R&D type initiatives (pilots, proofs-of-concept) where solutions are evolving

•            Define partnership strategy and support provider selection and governance for priority vendors/partners, including evaluation criteria, oversight cadence, deliverables management and commercial input (in partnership with appropriate internal functions)

•            Implement product governance and reporting cadence (roadmap status, delivery progress, key decisions, risks/issues and dependencies), escalating blockers to improve decision velocity where required

Product delivery (requirements-to-release, adoption, outcomes)

•            Support delivery of strategic product solution initiatives (digital assets) in accordance with relevant HSBC governance, methods, competencies and change management frameworks

•            Ensure the integration of all business functions (Product, Technology, Operations, Risk, Compliance, Legal, Client Coverage and third parties) to enable operational/business readiness, safe delivery and scalable operating models

•            Translate product objectives into clear delivery scope for Technology and Programme Management (features/epics, milestones, releases), ensuring traceability from concept/hypothesis through to production outcomes and measurable client adoption

•            Define effective business requirements and ensure sign-off, aligned with SS standard, including requirements for:

o            tokenised securities and tokenised funds servicing and lifecycle handling

o            digital asset custody proposition, processing model and control requirements

o            client onboarding and servicing model (documentation, reporting, support, exception handling)

o            integration with internal platforms, market infrastructures and vendor solutions (where applicable)

•            Define target operating model impacts and change requirements (process, controls, roles/responsibilities, training and BAU handover), ensuring new capabilities can be supported at scale

•            Support definition of testing approach and acceptance criteria (SIT/UAT readiness, operational readiness testing, pilot entry/exit criteria), ensuring appropriate controls and resilience considerations for new processing models

•            Define and drive go-to-market planning with stakeholders (client pipeline development, onboarding approach, client readiness criteria, adoption measures), ensuring success measures are clear and actively tracked

•            Support benefits identification, modelling and tracking (e.g., onboarding targets, adoption metrics, time-to-market improvement, scalability and control enhancements) and coordinate reporting with senior stakeholders

•            Understanding of regulatory and compliance environment and requirements; ensure early engagement for novel structures and operating models and alignment to internal control standards and risk appetite

Knowledge & Experience:

• Significant relevant experience in product management, change delivery, onboarding/migrations or platform build in securities / fund administration / fund middle office / custody environments
• University graduate preferably in business administration, information technology or a similar discipline
• Demonstrates an in-depth knowledge of the securities market and the associated market infrastructure for Fund Administration, Fund Middle Office and Custody business, with awareness of emerging market structures supporting tokenised assets and digital asset custody
• General awareness of business, regulatory and technology change within investment management is essential, including digital assets and currencies developments relevant to Securities Services
• Good technical aptitude, including excellent knowledge in Microsoft Office (PowerPoint/Excel); familiarity with structured requirements management and delivery tooling is beneficial.

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