Senior Product Manager, Global Custody

GCB 4

Role Purpose

This Product role is a client facing role and is responsible to manage Custody Product commercial book & pricing, build/manage client relationships & change requests, work with Sales team on new business and define product strategy & roadmap.

The role will be required to work closely with Custody Product Design and Delivery team to deliver on our strategy – ensuring that the benefits and value generated by our key initiatives are measurable and deliver the right outcomes.

The role will be required to work with key stakeholders globally in order to drive product development with clients, other products, client facing teams, operations, business management and risk stewards in Securities Services businesses, plus other cross-product engagements in the bank.

Principal Accountabilities:

•            Contribute towards the definition and measurement of Objectives and Key Results and client benefits which drives the Custody vision and strategy on the basis of 4 key principles, e.g. growth, innovation, scalability and digitization.

•            Work with the team, partners, and external stakeholders to ensure alignment and direction of the product.

•            Understand custody commercial models, finance reporting and define product pricing

•            Represent Custody Product and work together with client facing teams on product engagement and presentation with clients

•            Work on RFP and due diligence for new business and existing business protection

•            Drive on strategic initiatives to enhance product offering/client experience, improve revenue, optimise operational efficiency and mitigate risks

•            Regular engagement with Product partners in collating the output of client benefits

•            Ensure compliance with all relevant regulatory and legal requirements. This includes as well internal Group Standards Manual, relevant Functional Instruction Manuals and Business Instruction Manuals.

•            Minimize operational, reputational and financial risk, as appropriate through close cooperation with Operations, Compliance, Legal, Network Management, Procurement and Risk.

Requirements:

•            Understanding of custody and securities services as well as exposure to digital, innovation and technology relevant to the securities service business.

•            Experience in client engagement, product management, product governance and risk management.

•            Proven track record in managing change and implementing product controls, actively managing multiple stakeholders.

•            Diligent in documenting and publishing updates, writing product documentations and thought leadership papers as well as engaging with key stakeholders to follow up on necessary actions

•            Strategic and creative thinker. Result oriented, able to drive ‘think client’ and ‘think P&L’ approach within defined risk parameters.

•            Able to manage a complex and multi-disciplinary global environment (‘building bridges’).

•            Strong leadership qualities of decision making, authority and people motivator. Good communicator, both verbally and in writing.

•            Able to work in pressurised environment and manage priorities effectively and be a good team player at the same time.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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