Senior Product Manager, Fund Services, Markets & Securities Services

Role Purpose 

The Senior Product Manager, Fund Services is a key member of the Global Fund Services Product team, accountable for shaping and delivering the Fund Services product roadmap with a particular focus on Investor AML/KYC. The role leads the definition of the product proposition and supports the design and evolution of the associated operating models across multiple client segments.

While the role is Asia-focused, delivery and servicing for these product components operate across Asia and Europe. The jobholder will partner closely with regional product, operations, technology and risk stakeholders to deliver strategic change and tactical enhancements that meet evolving client and regulatory requirements—on time and within budget.

The role includes direct client engagement to understand requirements, design solutions and operating models, and support implementation with project teams. The jobholder will also act as a product risk owner, requiring strong financial crime risk stewardship, governance discipline and an ability to embed robust controls into the product and operating model.

Principal Accountabilities:

Market and Product Strategy:

•            Own and drive the strategy and roadmap for Investor AML/KYC, developed in collaboration with key stakeholders across Product, Operations, Technology, Risk and Compliance.

•            Contribute to broader segment strategy across client types, translating strategic priorities into executable initiatives.

•            Identify and assess new product opportunities and enhancements, providing input into global market and product strategy.

Product Management:

•            Build and strengthen the Investor AML/KYC product management capability, with particular emphasis on Asia.

•            Partner with colleagues across Europe and Asia to ensure consistent product direction, service definition and delivery outcomes.

•            Develop pricing approaches and maintain product rate cards in line with commercial and profitability objectives.

•            Work with IT and Global Product Delivery to define and align future-state architecture and platform evolution.

•            Create and maintain global service definition documentation, relevant policies and sales enablement materials.

•            Build relationships with relevant external stakeholders (industry bodies, regulators, consultants, vendors and peers) to inform product direction and best practice.

•            Provide internal and external thought leadership (e.g., client forums, user groups, industry events, publications).

•            Maintain awareness of market and competitor developments and ensure the proposition is clearly positioned and differentiated.

Sales and Business Development Support:

•            Support Sales and Business Development on pitches, RFPs, due diligence meetings and commercial discussions.

•            Produce and refresh marketing and sales collateral to reflect proposition and operating model changes.

•            Contribute to industry surveys, award submissions and other market-facing initiatives.

•            Engage key clients to validate proposition, gather feedback and translate insights into product enhancements.

•            Provide product support for onboarding where required (e.g., operating model design, bespoke requirement solutions).

•            Provide ongoing product support to existing clients in BAU as needed.

Business P&L Management:

•            Manage the budget for the relevant product area, including prioritisation of investment across systems and operating model improvements.

•            Track and deliver profitability and unit cost objectives in line with plan.

Requirements:

•            Solid experience in financial services with strong exposure to Transfer Agency, Fund Administration, Trustee or closely related fund servicing activities.

•            Deep expertise in Investor AML/KYC and financial crime control, ideally within Transfer Agency and/or Trustee contexts, demonstrated through one or more of the following:

o            Product ownership/management of an Investor AML/KYC proposition, or

o            Senior operational leadership of Investor AML/KYC processing and service delivery, or

o            Risk stewardship/SME capability in financial crime for fund servicing operating models.

•            Strong understanding of the funds industry, securities markets and relevant market infrastructure.

•            Solid grasp of the technology landscape supporting the product, including core Transfer Agency and AML/KYC platforms and digital enablement.

•            Strategic mindset with strong analytical and solution design capability.

•            Proven change leadership, delivery focus and ability to operate effectively under pressure and across multiple priorities.

•            Strong stakeholder management, influencing and collaboration skills across Product, Operations, Technology, Risk and Compliance.

•            Excellent written and verbal communication and presentation skills.

•            Bachelor’s degree in Accounting, Finance or a related discipline.

You’ll achieve more when you join HSBC.


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