Senior Product Manager, Client Connectivity

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, Client Connectivity.

In this role you will:

• Define medium-to-long term product capability/feature roadmap for embedding HSBC products and services across our client’s ecosystems including fintech’s, ERP and TMS providers, ensuring they reflect evolving client needs/behaviours, market infrastructure developments, regulation, and emerging technologies. Ensure roadmap aligns to future state architecture and broader Client Connectivity and CIB goals.
• Set the direction for development of new product solutions/capabilities/features, by defining and prioritising epics across external developers, banking partners, and internal stakeholders to prioritise high-value integrations within mandated systems to unlock delivery and improve visibility. Empower product owners to further refine user stories and prioritise backlogs for delivery. Ensure awareness and visibility of roadmap to broader business and stakeholders and link back to broader Client Connectivity strategy incl. future state architecture.
• Collaborate with country/regional market management and client change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy. Proactively identify key themes emerging and work with operations and technology team to determine solution approach, supporting concept/business case creation and investment approval.
• Responsibility for capability product governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency.
• Develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance as per product strategy. Ownership of benefit realisation (OKRs and KPIs).
• Work closely with external partners and vendors to scope, negotiate, and deliver technical integrations and partnerships.
• Collaborate with colleagues from technology, risk and frontline teams to deliver integrations that meet regulatory and commercial requirements.
• Track partnership and integration performance (uptime, adoptions, revenue, transaction volumes, NPS scores) and iterate to improve usage and customer outcomes.
• Ensure a client-centric capability development, commercialisation, and risk management approach by reviewing client feedback, usage data, complaints, industry surveys and insights shared from market management and client facing teams i.e. Helpdesk, Client Onboarding, Relationship or Sales Managers.
• Design capabilities that consider client and colleague experience end-to-end, from onboarding/set-up to support/servicing. Ensure automation and avoidance of manual intervention is prioritised in the capability roadmap.
• Engage directly with clients as required, including client focus groups and take feedback to influence roadmap prioritisation and solution approach.
• Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank.
• Enable autonomous delivery of capabilities/features by agile delivery teams, by setting clear direction on roadmap and epic definition for product owner.
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Foster a strong conduct and compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply, including resilience risk and data privacy.  This will be achieved by adhering to all relevant processes/procedures and by liaising with the relevant risk stewards about new business initiatives at the earliest opportuni
• Ensure compliance with all relevant internal instructions including Financial Instruction Manuals (FIMs), Group Circular Letters (GCLs) and external regulatory requirements, including the management of operational risk and adherence to the Group’s values.

To be successful you will need:

• Strong knowledge/ experience in the area of Payments and Cash Management and/or Digital Channels
• Proven experience as a Product Manager in banking, fintechs, Open Banking or API driven platforms.
• Demonstratable success in a product and/or channel management capacity, with excellent knowledge of product management lifecycle and experience developing and commercializing new digital capabilities or client experience improvements
• Track Record of delivering integrations with banks, fintechs, payment providers or financial data aggregators.
• Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team
• Excellent communication ability, written and verbal, to explain complex ideas simply in client centric language, including data requirements
• Strong commercial and customer centric mind-set

Opening up a world of opportunity

www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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