Senior Performance and Engagement Manager

GCB 4

We are currently seeking a high calibre professional to join our team as a Senior Performance and Engagement Manager 

Open to locate in Hong Kong or Singapore.

The Senior Performance and Engagement Manager role will report to the Head of Performance and Engagement, Change Execution. This position is responsible for performance and operational requirements of the CE Function. The successful candidate will be a trusted advisor to the Head of Performance and Engagement - drive financial governance, mitigating risks and issues as they arise.

The role holder will be responsible for the design and delivery of the Change Execution Business Performance KPIs, identifying and taking direction from the CE LT on themes to be addressed.  The role holder will work with the CE leadership team as needed to develop and manage the comprehensive programme of work. The role holder has the following key areas of responsibility:

• Driving sub-function governance, business management activities such as business planning, strategy, operational performance, control and budget, communications, and innovation globally
• Financial Resource Planning incorporating business and regulatory demand
• Ensures operational performance is measured and monitored - developing and monitoring OKRs / KPIs to assess effectiveness of CE operations and initiatives. Ownership of CE scorecard and inputs into GCOO scorecard
• Liaise with Business Finance for monthly forecasting, reconcilliations, capitalization and recoveries ensuring timely resolutions.

Essential Capabilities:

• Strategic Vision: Anticipates change and navigates ambiguity in order to develop a successful, innovative strategy for the short and long term.
• Stakeholder Management: Effectively manages relationships with key stakeholders across business lines ensuring alignment of operational goals with broader organisational objectives. Outstanding relationship management, collaboration and influencing skills and a proven ability to communicate effectively and confidently at all levels across the Group.
• Financial Acumen & Cost Management: Skilled in budgeting, resource allocation and financial management within a complex operational context, ensuring optimal use of resource across the global network.
• Demonstrates experience of driving cost-efficiency without sacrificing quality or customer experience/satisfaction
• Judgement & Decision Making: Prioritises and makes decisions in uncertainty, flexing to keep pace; considers multiple scenarios while retaining utmost strategic clarity.
• Commerciality, Ability to Create Value: Possesses an entrepreneurial spirit and growth mindset; optimises commercial opportunities to enhance value and returns.

Personal Attributes:

• Stamina & Resilience: Ability to thrive in a high-pressure environment and meet role demands, including physical stamina, mental and emotional fortitude.
• Collaboration & influence: Able to bring diverse stakeholders together to drive collaboration and execute at scale and pace. Demonstrates ability to drive cut through decision making, using authority and presence.
• Leadership Span: A balanced leadership style; able to flex approach based on context

Impact on the Business/Function:

 Accountable to work closely with the Market and Lines of Business Heads of Performance / Delivery / Transformation, CDO and CCO, ensuring the effective management of the function.

• Cost & FTE Management: Appropriate oversight, planning, control and reporting of functional annual budgets and facilitation of recruitment
• Data: Ensure robust data governance and quality standards are maintained.
• Ensure operational performance is measured and monitored.

Customers / Stakeholders:

• Lead / liaison with relevant stakeholders within GCOO, Global Business and Infrastructure teams to provide a forward looking, business focused bank wide change management function.
• Lead and responsibility for communications programme for Change Execution which includes engagement, influence and eliciting feedback from appropriate stakeholders.

Leadership & Teamwork: 

• Maintain and develop positive and professional working relationships with all stakeholders in country, region, and central teams.
• Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.
• Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.

Functional Knowledge:

• The individual would be expected to have a varied career to date across both risk and business roles.
• Proven ability to formulate, disseminate and implement firm-wide strategic initiatives.
• Ability to manage and mitigate operational risk effectively.
• Excellent communication, influencing and interpersonal skills with the ability to build and maintain relationships with key players in industry and regulators with aim of influencing policy decisions to protects banks interests.
• Ideal if jobholder understands HSBC Group and its strategy, structures, and processes.
• Resourceful, creative, and inquisitive approach to dealing with high levels of complexity and ambiguity.
• Highly motivated, entrepreneurial, and autonomous, with the sensibility to prioritise and negotiate under pressure.
• Able to operate effectively against uncertainty and on unfamiliar ground.
• Strong knowledge of all Global Businesses and Global Functions (functionally, operationally, and financially)
• Strategic thinker and pragmatic implementer able to develop efficient methods of bringing about change.

Role Attributes:

• The role requires a comprehensive understanding of how all value units / products / regions / legal entities collectively integrate, alongside a comprehensive knowledge of the industry in order to contribute to the commercial objectives of HSBC.

• Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis
• Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
• Latitude to make decisions outside of established procedures but within a policy framework.  Broad guidelines are available.  Role implements strategy set by others.
• The role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacy.
• The job is likely to be involved in both internal and external negotiations which will have a major impact on the function, and possibly the entire business unit.

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.
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