Senior Business Management Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Wholesale Chief Operating Officer – Senior Business Management Manager

Hang Seng’s Commercial Banking (CMB) business provide customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Senior Business Management Manager.

Principal responsibilities

• Drive the operational excellence agenda, partnering with Operations and stakeholders to improve cost efficiency, streamline end-to-end processes, prioritize business demands, and accelerate delivery.
• Lead headcount planning, workforce optimization and organizational design, using productivity insights to optimize resourcing and enable colleagues to perform at their best.
• Monitor and manage Commercial Banking cost spend (direct and indirect), ensuring strong and sustained cost discipline.
• Partner with Human Resources to deliver the people agenda, including talent and performance management, leadership and graduate trainee development, and employee value proposition initiatives.
• Lead customer events and employee engagement activities to enhance customer loyalty, staff engagement and organizational culture.
• Support office optimization initiatives and implementation to align the workplace with the latest ways of working and build stronger team collaboration.

Requirements

• University degree in Business Management, Banking, Finance or a related discipline
• Experience in banking industry with good understanding of commercial banking business, strong attentiveness to detail, with ability to work independently and under pressure
• Strong project management, stakeholder management and leadership skills
• Sound communication, interpersonal and organization skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both English and Chinese

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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