Project Manager, Client Connectivity

GCB 5

We are currently seeking a high calibre professional to join our team as a Project Manager, Client Connectivity

In this role you will:

Client delivery & project execution

• Manage a varied portfolio of global integration / implementation projects, driving delivery to successful completion.
• Drive project timelines and optimal time to revenue, with focus on high revenue and strategic clients.
• Ensure each client can operate their accounts and services as expected, and that project expectations are met before closure.
• Use proactive project management approaches to manage multiple competing deadlines in real-time.

Stakeholder management & communication

• Build trusted client relationships through clear communication, understanding client needs, and ensuring satisfaction throughout onboarding.
• Serve as a central liaison between internal and external stakeholders across multiple regions; communicate effectively with senior stakeholders.
• Provide clear updates on status, risks, issues, and dependencies to relevant stakeholders.

Pre-mandate / consultation support

• Support pre-mandate and RFI/RFP consultation, bringing project management expertise and knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.

Process improvement & client experience

• Simplify and challenge existing processes, contributing to continuous improvement.
• Drive initiatives to improve client experience and enhance Net Promoter Score (NPS), including providing feedback for service improvements.
• Streamline documentation processes (including use of tools such as GDOCs) to ensure accurate and timely delivery with minimal friction.

Collaboration & knowledge

• Collaborate with global cross-functional teams including Legal, Operations, IT, Sales, and Product to optimise delivery and internal processes.
• Maintain awareness of the wider financial and technical environment impacting clients.
• Stay current on developments in payments products and technology.

To be successful you will need:

• Strong track record in client relationship building and stakeholder management.
• Good understanding of payments types regionally and awareness of the global landscape.
• Strong payments and liquidity product knowledge.
• Understanding of industry standard formats (including ISO 20022) plus testing processes and methodologies.
• Prior project management experience and/or relevant qualifications.
• Experience in client-facing roles.
• Familiarity with design thinking principles.
• Excellent communication, presentation, influencing, and leadership skills (written and verbal), with the ability to adapt style to audience (clients and internal stakeholders).
• Ability to excel under pressure and deliver against deadlines.
• Additional languages are an asset.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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