Production Support Specialist

Responsible For

The successful candidate will undertake in the following;

• Day to day operation of FX electronic market making and order management systems
• Manage market venue and client onboarding for the FX system
• Python development for Quants trading analysis and automation for daily operation
• Front line support of a 24/5.5 production of the FX systems for both internal and external clients.  Incident and problem resolution, maintenance and deployment of application software
• Ensure all production incidents, service requests and problems logged and resolved in the banks systems
• Producing and using SQL / KDB queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
• Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 including some bank holidays
• Weekend and evening coverage if required
• Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
• Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
• Be able manage communication/relationship with 3rd party vendors
• Pro-actively Monitor alerts to respond to potential incidents in a timely fashion
• Work in a rotation to provide Sunday health checks and support for the FX market open in Asia
• Development of tools that can assist in day to day operations

Requirement:

• Experience in FX or Equities low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)
• Understanding of production management (ITIL) concepts
• Bachelor’s or Master’s degree ideally in quantitative field (CS/Maths/Physics/Finance) and should have good written and verbal communication skills

Opening up a world of opportunity
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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