Market Business Manager
Central, Hong Kong Island, HK
Principal Responsibilities
In this role you will:
• Support the Market Head in the implementation of business strategies/initiatives and organise strategy and performance meetings / business reviews, preparing materials / presentations and following up on actions
• Prepare financial reports / dashboards / Management Information (MIs) for Market Head, assist in monitoring / analyzing of individuals and teams’ KPIs
• Assist Market Head and Desk Heads in the risk management oversight of Relationship Management teams, monitor overdue and pending items/exceptions of RMs, and with oversight on risk issues across the Market
• Organize / assist in the orientation of new Desk Heads and RMs and on-going training of existing staff as required
• Act as main contact point and conduit for respective market for information dissemination and liaise with other support teams to ensure the business processes are managed in an efficient and controlled manner, escalate and resolve day-to-day issues/ queries
• Support process re-engineering and risk management improvements
• Participate in projects / initiatives, e.g. provide or validate business requirements, participate in the UAT of new systems, coordinate system implementation and training for frontline staff, support market communication and feedback, perform post-implementation review and raise / prioritize enhancement requests
• Provide other business management support, undertake other assignments / projects as required by Management from time to time
• Liaise with Business Continuity Plan coordinator for front office teams
Requirement
To be successful you will need:
• Relevant working experience in Private Banking. Good business and product knowledge
• Excellent communication and inter-personal skills
• Strong analytical, problem-solving and organization skills
• Good team player
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.