Manager, Reward+
Central, Hong Kong Island, HK
We are currently seeking a high calibre professional to join our team as a Manager, Reward+.
In this role you will:
- Implement strategies and campaigns to commercialize digital rewards and increase customer engagement.
- Monitor and analyze program performance, making data-driven adjustments to optimize results.
- Develop and execute multi-channel marketing campaigns and optimize through data driven insights
- Lead the curation and pricing of merchandise to drive frequency of redemptions
- Own the end-to-end SKU inventory management to influence and drive positive operational behavior change and optimize performance
- Collaborate with cross-functional teams to design customer-centric rewards propositions.
- Utilize customer feedback and data analytics to enhance the rewards experience.
- Identify and engage with third-party partners and vendors to expand the rewards ecosystem.
- Conduct market research to identify trends and opportunities in digital rewards.
- Analyze competitor offerings to ensure HSBC's rewards remain competitive.
- Provide actionable insights and recommendations based on research findings.
- Help to oversee daily operations of the digital rewards app to ensure optimal performance.
- Address and resolve technical issues and customer inquiries promptly.
- Implement customer feedback to continuously improve app functionality and user experience.
To be successful you will need:
- Bachelor's degree in Business, Marketing, Technology, or a related field.
- Proven experience in e-commerce, digital rewards, loyalty programs, or a similar role.
- Excellent organizational skills and ability to manage multiple projects simultaneously,
- Proficiency in agile delivery methodologies, project management and ability to work collaboratively in a fast-paced, dynamic environment.
- Ability to build and maintain strong relationships with partners and vendors.
- Proficiency in data analytics and customer insights.
- Strong communication and interpersonal skills.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-