Manager, Reward+ - HK Business

GCB 5

We are currently seeking a high calibre professional to join our team as a Manager, Reward+.

In this role you will:

• Journey Development:
• Lead the creation and implementation of new digital rewards journeys where applicable.
• Collaborate with cross-functional teams to design customer-centric rewards propositions.
• Utilize customer feedback, NPS and data analytics to enhance the rewards experience.
• Market Research and Competitor Analysis:
• Conduct market research to identify trends and opportunities in digital rewards.
• Analyze competitor offerings to ensure HSBC's rewards remain competitive.
• Provide actionable insights and recommendations based on research findings.
• Partnership and Vendor Management:
• Identify and engage with third-party partners and vendors to expand the rewards ecosystem.
• Negotiate and manage partnerships to ensure alignment with HSBC's goals.
• Monitor partner performance and ensure compliance with HSBC standards.
• App Support and Customer Experience:
• Help to oversee daily operations of the digital rewards app to ensure optimal performance.
• Address customer inquiries, and coordinate with technical teams to investigate technical issues with resolutions promptly.
• Implement customer feedback to continuously improve app functionality and user experience.
• Rewards Cost Management:
• End to end management and governance of loyalty points consumption by internal teams with tracking on reward costs and budget.
• Manage day to day tracking of points issued and redeemed by internal business teams, maintain accrual and reporting by business units, channels, products and campaigns.
• Lead the rewards settlement process for internal business teams, and coordinate with Ops team on the account payable at month end / close of period activities.

To be successful you will need:

• Bachelor's degree in Business, Marketing, Technology, or a related field
• Proven experience in partnerships, digital rewards, loyalty programs, or a similar role
• Excellent organizational skills and ability to manage multiple projects simultaneously
• Proficiency in agile delivery methodologies, project management and ability to work collaboratively in a fast-paced, dynamic environment
• Ability to build and maintain strong relationships with partners and vendors
• Proficiency in data analytics and customer insights
• Strong communication and interpersonal skills

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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