Head of Digital Platform and Channels, Markets & Securities Services

We are currently seeking a high calibre professional to join our team as Senior Vice President, Data and Digital Solutions.

Role Purpose:

Lead the strategy and delivery of digital platforms and channels within Securities Services, with Platform-as-a-Service (PaaS) as a core pillar. The role is accountable for refining the digital client experience, modernising digital onboarding and lifecycle servicing, and delivering transaction capture capabilities (digital instruction initiation/validation) across key Securities Services workflows. You’ll partner across Product, Technology, Operations, Risk and regional stakeholders to deliver secure, resilient and scalable outcomes for institutional clients.

In this role you will:

• Digital platform strategy & roadmap: Define and drive a multi-year platform and channels strategy aligned to Securities Services client needs (e.g., custody, fund services, clearing, collateral, cash services interfaces), business priorities and regulatory expectations.
• Platform-as-a-Service (PaaS) leadership: Build and run a platform service model that provides reusable capabilities (shared components, APIs, workflow modules, entitlements patterns, audit/controls tooling) to accelerate delivery across products, channels and markets.
• Digital experience refinement (institutional client journeys): Lead continuous improvement of core Securities Services digital journeys such as servicing, enquiries, entitlements, reporting, instruction preparation and submission—setting experience standards for usability, consistency, accessibility, reliability and journey analytics.
• Digital onboarding and lifecycle servicing: Refine the end-to-end digital onboarding capabilities, including data capture, , document handling, approvals, and auditability; reduce exceptions and manual touchpoints through integration and automation.
• Transaction Capture delivery (digital instruction gateway): Lead delivery of transaction capture capabilities enabling secure digital initiation and validation of client instructions/transactions (e.g., custody and cash-related instructions, standing instructions maintenance, operational requests), with strong controls, exception handling and MI.
• Ecosystem integration (service and case management / 360 view): Drive integration with CRM/case management tooling (e.g., Dynamics or equivalent) to enable consistent case workflows, tracking, and management information that informs prioritisation and platform improvements across Securities Services.
• Business-to-Technology translation: Translate Securities Services outcomes into epics/user stories, acceptance criteria and prioritised backlogs to enable Technology teams to deliver robust, resilient capabilities with appropriate non-functional requirements (performance, resilience, security, observability).
• Delivery governance & outcomes: Track and report progress against roadmap milestones and measurable outcomes (cycle time reduction, error-rate reduction, straight-through processing uplift where applicable, service responsiveness).
• Risk, controls & compliance: Ensure solutions align with internal policy requirements and external regulations impacting Securities Services; embed operational risk management, controls, audit trails, data governance and resilience into platform design and delivery.
• Cross-functional leadership: Influence and align senior stakeholders across Securities Services Product, Coverage/Client Management, Implementation, Operations, Technology, and Risk—driving pace, clarity and accountability.

What success looks like (indicative measures)

• PaaS adoption and reuse (internal consumption): Increased reuse of platform services/components across Securities Services initiatives; reduced duplicated builds; faster delivery lead times.
• Platform reliability and performance: Improved availability, latency, incident reduction, and change success rate with clear service metrics (e.g., SLOs).
• Onboarding outcomes: Reduced onboarding cycle time; improved first-time-right; fewer manual exceptions and rework; stronger auditability.
• Transaction Capture outcomes: Reduced manual instruction handling; lower error rates; improved control outcomes; increased straight-through processing where applicable.

• Service visibility: Centralised case/query management with improved response times and insight-led prioritisation of enhancements.

To be successful you will need:

• Significant experience leading digital platforms/channels at enterprise scale (web/mobile, APIs/integration patterns, identity/entitlements, servicing and transaction workflows).
• Strong Securities Services domain experience (e.g., custody, fund services, clearing, collateral, asset servicing, cash interfaces or adjacent institutional servicing), with a solid understanding of client operating models and instruction workflows.
• Demonstrable experience building or operating Platform-as-a-Service capabilities (service catalogue mindset, reusable services/components, standards/guardrails, SLO/SLA thinking, consumption metrics).
• Track record delivering complex cross-functional change across Product, Technology, Operations and Risk/Compliance in regulated environments.
• Experience delivering digital onboarding and/or transaction initiation/capture capabilities with embedded controls and audit requirements.
• Excellent stakeholder management and communication skills, including engagement with senior leaders and global/regional teams.
• Data-driven, outcome-oriented approach to prioritisation and benefits tracking; strong commercial and client-experience mindset.
• Leads through influence with clarity and pace; comfortable operating in a matrix global environment.

• Balances client experience, operational efficiency, and risk/control requirements.
• Builds inclusive collaboration across regions and functions, using diverse perspectives to improve decisions and outcomes.

You’ll achieve more when you join HSBC.


www.hsbc.com/careers

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