Head of Client Support Service - Private Banking

We are currently seeking a high calibre professional to join our team as a Head of Client Support Service, Hong Kong.

In this role you will:

• Support the TFS COO in cultivating a strategic, transformative, and critical thinking culture across CSS and HK teams, while ensuring operational continuity and robust risk management.
• Lead and motivate a team of c.44 employees, including direct reports and outsourced teams, overseeing headcount, cost initiatives, performance management, and succession planning in line with AOP targets.
• Oversee and coordinate key operational activities, providing regulatory expertise and risk management support to maintain high standards of compliance and control, as key member of TFS governance committees and act as delegate when required.
• Collaborate with front office, COO, and business partners to continuously enhance service delivery and client experience.
• Work effectively with local and global functions (e.g. Legal, Tax, Regulatory Compliance, Financial Crime Compliance, IT, and Transformation) to achieve business objectives.
• Promote and embed a strong culture of risk management, conduct, and safe growth across all activities.
• Deliver comprehensive operational support to the front office, including onboarding, trust documentation, payments, account opening, data management, tax reporting, and special projects, ensuring adherence to service level agreements. Support TFS’s objective to have a globally consistent Global Operating Model, ensuring policies, procedures, and supporting documentation are current and fit for purpose.
• Drive process improvements, technology adoption, and right-shoring initiatives to enhance efficiency and client experience, while supporting talent development, retention, and recruitment within the HK CSS team.

To be successful you will need:

• Proven team management experience with strong technical competency and broad experience in trust and company administration
• Company secretarial experience, with mandatory knowledge of trust deeds and trust structures
• Holder of ICSA Diploma, STEP Diploma or other qualification relevant in trust and company administration. Highly familiar with the regulatory environments of Hong Kong, Singapore and British Virgin Islands, including in-depth knowledge of AML and CFT requirements
• Track record of leading transformation initiatives, including process re-engineering, technology adoption, and right shoring to enhance operational efficiency and client experience
• Demonstrated expertise in establishing and maintaining robust control frameworks, governance structures, and risk management practices to ensure operational integrity and regulatory compliance.
• Proven ability to communicate effectively across all organisational levels, including Senior Management and Executive Committees, with a strong track record of stakeholder engagement and influence.
• Advanced leadership and negotiation skills, with experience in driving successful outcomes, managing change initiatives, and fostering collaborative team environments.
• Strong project management capabilities, including the aptitude to articulate progress, address challenges, and deliver solutions, alongside excellent organisational skills to manage multiple priorities while upholding high standards of quality.

Opening up a world of opportunity
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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