Global Chief Operating Officer, Trust and Fiduciary Services

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The Global COO of Trust (within WPS) leads the end-to-end operating model for Trust and Fiduciary Services (TFS), translating strategy into measurable execution within GPB risk appetite. The role ensures operational resilience, strong first line risk management, sustainable growth, and excellent client experience, leveraging Group capabilities where appropriate.

Functional reporting to COO WPS and Head of Change Execution PB & WPS.

We are currently seeking a high calibre professional to join our team as a Global Chief Operating Officer, Trust and Fiduciary Services.

Role Description

The Global COO, Trust holds global accountability for the end-to-end operating model for Trust & Fiduciary Services (TFS), ensuring delivery against agreed outcomes across service quality, risk, cost efficiency and client experience, within WPS and GPB risk appetite. The role drives safe, compliant and sustainable growth by balancing operational performance with robust control standards and regulatory obligations.

This position provides operational leadership and resilience across the Trust COO remit, ensuring continuous, effective front-to-back execution spanning CAO activities, Business Management, Client Support Services across the whole of the client relationship lifecycle, Business Risk, and Transformation. It also oversees technology strategy and delivery, including the adoption of data, automation and AI-enabled capabilities to modernise processes, strengthen controls, and improve scalability, leveraging Group platforms and shared services where appropriate.

The role holder is a senior people leader with direct responsibility for c.130 colleagues across Hong Kong, Singapore and Jersey, alongside oversight of outsourced services delivered via offshore centres of excellence. They set direction for workforce capability uplift, building future-ready skills in digital delivery, intelligent operations, and operational resilience.

As the first line owner for risk and control within Trust, the Global COO embeds “control by design”, maintains effective governance, and ensures timely remediation of audit, regulatory, and second line findings. The role enforces cost and benefits discipline, leads transformation and innovation roadmaps, and manages third-party performance and risk in partnership with Procurement and relevant Global Functions.

The role builds strong partnerships with clients, markets, and Global Functions (including Legal, Tax, Risk & Compliance and FCC), ensuring adherence to Global FCC policies and local regulatory requirements. Acting as delegate for the Global Head of Trust when required, the role has material influence over operational resilience, regulatory outcomes, risk management and sustainable growth for TFS.

Job Profile:

• Strategy execution: Convert Trust strategy into an executable roadmap with clear outcomes across service, risk, cost, and client experience; drive delivery through strong governance, prioritisation, and pace.
• Operational leadership & resilience: Ensure continuity and effective front-to-back support across COO functions, including CAO activities, Business Management, Client Support Services, Business Implementation Unit, Trust Finance Operations, Client Life Cycle Management, Business Risk, Transformation, and oversight of IT and outsourced operations.
• People & culture: Lead and develop teams through performance management, talent development, succession planning, and capability uplift; role model HSBC Values and inclusive leadership.
• Risk, control & governance: Own first line risk and control, embed “control by design”, partner with WPS/GPB Business Risk, and ensure timely remediation of audit, regulatory, and second line findings; maintain strong governance and audit outcomes.
• Cost & benefits discipline: Manage direct and indirect costs (including CTB/CTA where applicable) and ensure benefits realisation from change initiatives.
• Transformation & innovation: lead key execution programmes and growth initiatives, including data-led decisioning, workflow digitalisation, and responsible AI adoption; drive efficiencies via outsourcing, automation, and process redesign.
• Stakeholder & client engagement: Build strong relationships with clients, markets, support teams, Global Functions, IT, Operations, and partners to deliver business outcomes.
• Third-party oversight: Manage Trust third-party provider appointments, performance, and risk in partnership with Procurement and relevant Global Functions (e.g., Legal).
• Policy & regulatory compliance: Work with Global Functions (e.g., Legal, Tax, RC, FCC) and the Trust Product Oversight Committee to keep policies, processes, and documentation effective; maintain oversight of regulatory, tax, and legal developments and ensure compliant operations.
• FCC & conduct: Ensure compliance with Global FCC policies and procedures (including AML/Sanctions and Global Standards) and local regulatory/legal requirements across markets; act as delegate for the Global Head of Trust when required.
• Ensure conduct complies with all local regulatory requirements and HSBC standards.

Qualifications

To be successful in this role, you should demonstrate:

• Advanced stakeholder management and communication capability, with a track record of influencing at Senior Management and ExCo levels.
• Proven delivery leadership across change and operational improvement, including end-to-end planning, governance, dependency mapping, and transparent progress reporting.
• Strong capability in re-engineering processes and implementing innovative solutions (including automation, AI, data-driven controls, and workflow orchestration) to deliver measurable efficiency gains and stronger control outcomes.
• Strong analytical and problem-solving skills, able to diagnose and resolve complex operational and technical issues quickly, and translate technical detail for senior audiences.
• High attention to detail and ability to operate accurately under pressure in a regulated, high-visibility environment.
• Trust and company administration experience to supervisory level, with demonstrated operational leadership exposure.
• Strong regulatory knowledge relevant to trust and fiduciary services; experience within a trust and company service provider environment is an advantage.
• STEP Diploma or other relevant qualification in trust and company administration is an advantage.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.