Funds Programme Change Lead

GCB 3

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Global Markets is part of our HSBC Corporate and Institutional Banking division, a markets-led, financing-focused business that provides investment and financial solutions. Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in 58 countries and territories. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets.

We are currently seeking a high caliber professional to join our team as Funds Programme Change Lead.

Role summary

This is a senior leadership role in MSS Operations Strategy & Change, driving the strategic development and implementation the change agenda including AI capabilities and cross-functional applications pControl,  QTrack (email query management), Transformers (no-code ETL) and Smart Workbench (unstructured instructions). It’s not a traditional Programme Manager role; it’s a change architect role focused on de-risking operations, improving investor transparency and modernising legacy operating models across Fund Administration, Global Transfer Agency and Private Assets.

Key accountabilities

• Set and execute the long-term strategy for the change function, aligned to MSS objectives and AI innovation.
• Identify and prioritise AI use cases (e.g., NLP for legal document abstraction in Private Assets, predictive analytics for TA cash forecasting) and champion GenAI co-pilots to reduce manual work.
• Own delivery of the portfolio (including Smart ML, QTrack, Transformers and other agile tools) to agreed scope, quality, timeline and budget.
• Build strong partnerships across business/function heads, technology teams and control functions; communicate vision, progress, risks and opportunities.
• Lead and develop a high-performing team (project managers and product owners).
• Own annual budgeting (direct and IT), maximising ROI and delivering within agreed funding.
• Manage delivery risks and ensure compliance with relevant policies, including NFR and MSS design/architecture standards.

What success looks like

• New features/services delivered supporting the Transformation outcomes
• Growth in adoption and usage (users/volumes)
• AI-driven solutions identified and implemented
• Delivery within budget and committed timeframes
• Strong stakeholder cadence, including regular forums and monthly updates on delivery and business impact

Experience / profile

• Degree-level education (strong academic track record highly desirable)
• Project/programme qualification (e.g., PRINCE2 desirable)
• Securities Services (Fund Administration, Global Transfer Agency, Private Assets) highly regarded
• Expertise in Change Management and Project/Programme Methodology
• Proven senior stakeholder influence and people leadership
• Strong organisational skills; credible self-starter with investment administration industry knowledge

Opening up a world of opportunity
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