Digital Product Design - International Wealth and Premier Banking
Central, Hong Kong Island, HK
GCB 5
We are currently seeking a high calibre professional to join our team as a Digital Product Design.
In this role you will:
- Influence our vision, strategy, and roadmap to help position HSBC at the forefront of customer experience design.
- Elevate design quality and practice across the team, mentoring designers, championing design thinking, and embedding a culture of excellence and accountability.
- Lead and inspire a global team of UX / UI designers, ensuring the highest standard of craft, clarity and creativity.
- Ability to translate complex financial services and regulatory requirements into simple, engaging, and trustworthy digital experiences.
- Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value.
- Champion a user-centered design approach across all stages of the product development lifecycle, ensuring the voice of the customer is embedded in every decision.
- Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences.
- Influence and collaborate with a diverse range of stakeholders to align goals and delight our customers
- Realise the benefits of consistency to deliver high quality experiences. For example, through design systems, brand and tone of voice guidelines and accessibility standards.
- Balance customer needs, business objectives, technical feasibility and regulatory requirements.
- Champion the evolution of scalable design practices and contribute to the ongoing maturity of the design function.
- Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences.
- Promote and enable an inclusive and diverse culture that respects and values differences.
- Work collaboratively to ensure the team leverages each other’s areas of strength and development.
- Build trusted relationships with key stakeholders, leading to stronger collaboration within the project.
To be successful you will need:
- Proven experience designing digital products and services, with growing responsibility and impact.
- A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes.
- Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture.
- Experience in complex, regulated environments—ideally financial services.
- Working knowledge of accessibility standards and inclusive design.
- A collaborative, cross-functional mindset with the ability to build trust across geographies.
- Confidence mentoring others and contributing to a culture of growth and excellence.
- Strategic design thinking that connects decisions to business and customer goals.
- Curiosity for emerging tech, behavioral design, and innovative value creation.
- A user-first philosophy, growth mindset, and resilience in fast-paced, global contexts.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-