Digital Platform Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Digital Banking

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today’s digitalized financial services ecosystem. Together, we champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are currently seeking high caliber professionals to join our team as Digital Platform Manager – General Banking Services.

Principal responsibilities:

• Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform development and maintenance.
• Shape and execute digital platform initiatives and roadmap; include but not limited to general banking services, uplift customer engagement and loyalty, define and encourage best practices for the digital platform.
• Accountable for continuously improving core experience on the mobile and desktop e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback.
• Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys.
• Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers.
• Keeping abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence.
• Review the business performance after the launch of the projects.

Requirements:

• University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred
• At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector
• Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace
• Effective communication skills for navigating through business/ product requirements, differences of opinion on approach
• Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities
• Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Tech savvy and with experience in Agile working model is preferable
• Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.