Digital Platform Manager - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking high calibre professionals to join our team as Digital Platform Manager – Payment, Reward & Mobile/Browser Lead.

Principal Responsibilities

• Enhance the capabilities of digital platforms, developing customer-focused digital experience, shaping product recommendations, and coordinating product development & maintenance.
• Act as a Product Owner to drive the end-to-end solution design, prioritise the product backlog, translate strategy into development tasks.

• Deliver initiatives from initiation, discovery, design, development, testing to launch through collaboration with various stakeholders, including business users, scrum master, UX/UI, Technology, commercialisation, first and second line of defence and external vendors.
• Build strong relationships with cross-functional teams to ensure the scrum and wider team are all aligned on priorities, delivery milestones and end state vision of the product.
• Write epics and user stories, define acceptance criteria, manage risks and issues to ensure compliance with local, global and regulatory standards and policies.
• Monitor market and regulatory changes and execute timely product enhancements and required risk and governance activities.
• Use data and customer insights (e.g., analytics, NPS, usability testing and feedback) to recommend and deliver performance improvements, including conversion uplift, improved communications, and growth in mobile active and engagement.
• Review post-launch performance, track agreed KPIs, and drive continuous optimisation of live journeys.

Requirements

• University degree in Business Administration, Information Technology, e-Commerce or a related discipline.
• Minimum of 5 years' experience in product management / project management /business analyst relevant experience, preferably within banking or financial sector.
• Strong ownership mindset with analytical, problem-solving skills and attention to detail.
• Strong communication and stakeholder management skills, including articulating requirements, handling differing views and driving decisions.
• Ability to work under pressure, manage deadlines and respond to changing requirements.
• Experience delivering projects using Agile methodology and practices is preferred.
• Proficiency in both English and Chinese.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited