Customer Service Officer

Job Title: Customer Service Officer - Commercial Banking

Introduction

HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

Principal Accountabilities / Responsibilities

• Support Relationship Managers in delivering efficient and quality service to customers
• Act as major contact point with customers support functions to ensure smooth account operations
• Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers

Experience/Skills Required

• Be customer focused and have strong interpersonal, communication and problem solving skills
• Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
• Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
• Fluent in spoken and written English with knowledge in Putonghua is an advantage
• Proficient in using Outlook, Microsoft Word, Excel and PowerPoint